Front Desk Receptionist

Job Summary As the first point of contact for members and guests, the Front Desk Day Receptionist plays a vital role in shaping the welcoming experience at the Club. This individual provides top-tier customer service, manages reservations, supports club communications, and ensures the front-of-house operations run smoothly and efficiently. - Key Responsibilities Reception Member Services Greet members and guests in a friendly, professional manner. Escort members to appropriate club areas as needed. Provide coat check services during winter months. Answer incoming calls, direct them to appropriate departments, and assist with general inquiries. Coordinate and manage the reservation book up to two months in advance, including recurring club event reservations. Receive and record daily reservations, ensuring timely communication of updates to relevant staff. Collaborate with the Event Manager and Chef to update and distribute daily menus, buffet cards, table signage, and other printed materials. Inform members about club events, facilities, and servicesnever confirm private space reservations these must go through the Events Director. Keep the BEO Banquet Event Order Receptionist Binder current for evening and weekend shifts. Maintain a clean, organized reception area, including the foyer and coat closets. Freshen up floral arrangements in entry, living, and dining areas during non-peak hours. Administrative Office Support Track and update daily menu counts prepare new count sheets weekly. Perform end-of-day POS updates and manage any open carryout files. Maintain updated employee and departmental directories. Assist with administrative tasks, including internal communications and mail distribution for member groups e.g., Mah Jongg, Book Club. - Qualifications Previous front desk, hospitality, or customer service experience preferred. Strong communication and interpersonal skills. Highly organized with strong attention to detail. Proficient with basic office software and reservation systems. Friendly, professional demeanor with a service-first mindset. Ability to multitask in a fast-paced, member-focused environment. - Work Schedule This is a daytimeevening position availability on weekdays is required. Some flexibility for special events on weekends may be requested.