Order Processor

ORDER PROCESSING MANAGER

Salary range: $35,000 - $45,000

Rad Wear is a family-owned business specializing in customized promotional products and apparel. We facilitate the relationship between our clients and suppliers by supplying an extensive range of customized products to a broad range of customers.

Since 2010, Rad Wear has grown to rank in the top 1% of all distributors in the country. Our standard is to provide unparalleled customer service while keeping up with the high expectations of our clientele. We pride ourselves on our expertise and customer satisfaction. 

As a family owned company we believe in developing team members to not only thrive at work but also in life. Prior industry experience is a plus but character and work ethic are the most important traits along with a desire to learn and grow within the company. The ideal candidate has high energy and loves being in a positive team focused environment. 

Responsibilities will include directly supporting the account manager in pre and post sales tasks to ensure customer orders are produced and delivered at the client’s expectation. We live in a fast paced environment where firm and quick deadlines are many. High attention to detail and experience managing numerous projects at once is essential.

Job Responsibilities include, but are not limited to:

Production Management

• Support account managers with projects by creating estimates, touching base with clients, placing orders, and providing updates.
• Ensure projects are on track by communicating with suppliers, decorators and clients to ensure all timelines and expectations are being met.

Daily Tasks

• Enter and track new orders
• Crosscheck supplier order confirmations against Rad Wear PO to ensure price, shipping, decoration, and all other details are accurate
• Update order details throughout it's production to ensure the orders are correct in Rad Wear’s system
• Act as liaison between our clients and our suppliers while their order is in production
• Ensure orders are shipping on time and communicating with client throughout production process
• Send tracking information and expected delivery dates
• Work with Account Manager to solve any problems or issues with orders 
• Maintain regular communication with account managers with order status updates
• Create and send invoices to accounts
• Follow up on outstanding invoices

Education

• Must be a high school graduate.
• Bachelor’s degree preferred.

Skills/Knowledge

• Technologically sound
• Proficient in Microsoft Office 
• Excellent oral and written communication skills.
• Ability to prioritize work, demonstrate problem-solving ability and a high attention to detail.
• Ability to anticipate team needs and come up with creative solutions.
• Ability to proactively reach out to others to accomplish tasks.
• Quick learner
• Self-motivator
• Relationship builder
• Customer-focused
• Creative thinker
• Team player
• Passion for growth and innovation
• Knowledge of Quickbooks is a plus
• Knowledge of Trello is a plus

Growth

• This role is entry level but has a high ceiling for growth that will be based on your achievements and desire to learn the industry and become a valuable asset to our team and our clients.

Location & Hours

• This job will be on site at our Gainesville office. Hours are Monday through Friday from 8:30am to 5:30pm with a 1 hour break for lunch
• Rad Wear does not offer relocation funding