Service Technician

This position will be out in the Field at customer sites daily.

Goals and Objectives:

A Service Technician is responsible for satisfactorily completing service calls. To achieve this goal the following objectives must be met: 1) Asses, repair and document roofing deficiencies 2) Communicate with customers in order to discern their roofing repair needs. 3) Identify and propose additional services as needed.

Specific Duties, Functions, and Responsibilities of the Job

·         Work with the Foreman and other service technicians to diagnose and repair roof-related problems

o   Be prepared to work on any repair job assigned by the service manager.

o   Be on time for all shifts – meaning, ready to go at the assigned time with all personal tools and PPE.

o   Document current conditions and future needs.

·         Ability to work safely and capably on all roof systems, listed below

o   Abide by all safety requirements, including PPE, fall protection and others.

o   Demonstrate proficiency in roof system repair.

o   Complete documentation required to log and bill jobs.

·         Deliver excellent quality and customer satisfaction

o   Perform work according to company standards.

o   As a representative of the company, exhibit professional and courteous behavior when interacting with members of the public.

·         Mentor and supervise less experienced crew

Required Knowledge, Skills, and Abilities

Work Skills – Service technicians must exhibit technical skills necessary to work in service.

Roof system diagnosis and repair – Ability to diagnose and repair roof system problems safely and correctly

Language skills – Ability to read, analyze and interpret

Oral Communication –Speak in a clear and professional manner

Written Communication – Able to read and interpret written information; write legibly and informatively in a professional manner

Math – Ability to perform math calculations relevant to roofing work

      Technology – Ability to use phones and apps

Roof system installation – Ability to teach others roof system installation skills

Safety and security – Identify, correct and report unsafe conditions according to company and OSHA standards; use equipment and materials properly and effectively

Quality – Knowledge to inspect and assure attention to detail and quality

Productivity – Demonstrates the ability to meet and exceed productivity standards; works quickly and accurately

Cost consciousness – Understands budgeting and implications to jobs

Data research – Collects data to the company’s benefit

Management – Ability to track and influence measureable outcomes

Plans and specifications – Ability to read and understand architectural plans and specifications

Relational Interaction and Teamwork – Service technicians work in a team environment, typically with one other person.

Customer service – Develop relationships with customers; manage difficult or emotional customer situations; respond to requests for service and assistance

Problem solving – Able to understand complex problems and make decisions to benefit everyone as much as possible

Teamwork – Ability to work with others in order to accomplish goals

Education and Experience

Essential (The following items are essential for applicants to possess.)

·         (2) years of roofing production experience

·         Ability to work 8- to 12-hour shifts, weekdays and weekends

·         Driver’s license

·         English fluency

·         OSHA 10-hour or 30-hour card

Preferred

·         Bilingual (including English)

·         Driver’s license

·         CDL

·         OSHA 30-hour card

·         Specialized training, such as, safety, manufacturer system training, specific equipment, computer programs, etc.

Radco’s 7 Core Values that drive us to have impact on our Customers, our Employees, our Industry and our Community.  If this sounds like values that you hold, we’d love to have a conversation!

• Self-Motivated
• Takes Ownership
• Customer Oriented
• Collaborative
• Passionate
• Integrity
• Continuous Pursuit of Improvement

As an equal opportunity employer, Radco prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.