What are the responsibilities and job description for the Resident Accounts Manager position at RADCO Residential?
Envision being part of an organization that has been recognized as one of the top–rated workplaces in the multifamily industry. Your search for the perfect home ends here. RADCO was awarded Best Places to Work in Multifamily 5 years in a row. We also offer outstanding benefits!
RADCO is seeking a Resident Accounts Manager in the Atlanta area to join our incredibly talented team. The Resident Account Manager primary responsibility is to maintain the overall integrity of resident financial records for the assigned community portfolio. This is a leadership role and requires someone with a strong sense of business and financial acumen. The Resident Accounts Manager reports directly to the RVP of Operations but works closely with the Property Manager and Regional of the community. This person is a leader, a team-builder, and knows how to encourage, empower, and hold others accountable. This person is an effective communicator, an empathetic problem solver, an adaptive multi-tasker, and someone who can drill down to the details while seeing the big picture.
At RADCO, our culture is our DNA. People are at the heart of our business and are the drivers of what makes RADCO so different. We believe in a team member first philosophy and empower our team members to be fearless, caring, flexible, and successful. We encourage new ideas, invest in team member development, and hold ourselves to a high standard of service. We are on the verge of rapid growth and looking for a Resident Account Manager who is eager to grow with us.
Corporate Benefits & Perks:
- Free Health & Dental Insurance
- Free 24/7 Access to Virtual Urgent Care
- Phone, Internet, Gym Reimbursement
- Flexible & Hybrid Workplace
- Compressed Work Week
- Company-Wide Performance Bonus Incentives
- 9.5 Paid Holidays (Including the day after Thanksgiving)
- Floating Holiday & PTO
- Tuition Reimbursement Program
- 401k With 100% Match Up To 6%
- Financial Wellness Program
- Paid Maternity, Paternity, and Adoption Leave
- Volunteer & Community Involvement
- Industry Related Events
- Professional Leadership Development
- Annual Leadership Conference
- Associate Recognition
- Fun Company events – field day, holiday parties, and more
- Housing Discounts & more!
Qualifications:
- 2-3 years’ experience in an Assistant Property Manager role
- 2 years in Property Management
- Experience with property management software preferred
- Strong attention to detail, excellent analytical skills, and the ability to identify and resolve problems in a timely manner
- Proficient in Microsoft 365, including Word, Excel, and Outlook
- Able to work independently, demonstrates accuracy and thoroughness, prioritizes and plans work assignments, is organized, and uses time efficiently to meet deadlines.
- Work Hours: 40 hours per week, as scheduled, Monday through Friday. The weekly schedule may change as required.
- Equipment Required: telephone, computer (including keyboard, mouse, and monitors), photocopier, printer, etc.
- Excellent interpersonal skills providing for effective verbal and written communication with residents, team members, peers, vendors, owners, etc.
- Ability to de-escalate and respond sensitively to customer service or account-related concerns
- Strong leadership skills and ability to effectively delegate and manage a team
Responsibilities:
- Weekly calls with Property Managers and Regional Manager to discuss property performance
- Weekly delinquency report with notes submitted to the property manager and regional manager on Monday by noon.
- Verify accounts have late fees posted by the late date and dispossessory fees posted by the filing date
- Serve legal documents to include but not limited to, 3-day letters, legal letters, small balance due letters
- Process/supervise all eviction proceedings daily.
- Attend unlawful detainer and other court hearings (virtually) on behalf of ownership as required
- Verify all funds are deposited and posted daily
- Manage resident online payment enrollments
- Daily collection calls to delinquent residents with notes updated in property management software delinquent report.
- Manage resident assistance program options per company operational guidelines
- Responsible for assigned community portfolio resident account ledger activities, ensuring documentation is kept complete, accurate, up-to-date and compliant
- Maintain knowledge of all relevant laws and agency regulations, including but not limited to fair housing, harassment, disability accommodations, and landlord-tenant relationships to ensure 100% compliance
- Perform additional duties as assigned
