Demo

Call Center Agent

RADcube, LLC
Carmel, IN Full Time
POSTED ON 3/18/2025
AVAILABLE BEFORE 4/12/2025

Job Description

Job Description

Description :

Leadership would like you to begin sourcing for (2) Call Center Agents for long-term roles for the PVS Contract supporting our Indianapolis office. The target start date for this assignment is Tuesday, 1 / 14 / 2025 . All selected candidates must start on the same date to adhere to the onboarding / training schedule.

Please see some key points about Training that should be shared with candidates during your initial screening process.

Customer Assistance Call Center Training

  • The training itself will take approximately 3 to 4 weeks.
  • This includes instructor led training, learning modules completed on the computer and mentoring with an experienced agent. Training will occur on-site at our offices and remotely from resources home office environment.
  • There are knowledge checks completed during the training and an assessment given at the end of the training (a 90% score is needed to pass)
  • The hours during training are from 8 : 30AM to 5 : 00PM.
  • The regular work shifts we are hiring for are during the hours of 8 : 00AM to 6 : 00PM (Monday – Friday).
  • New staff will be given 2 weeks’ notice before being transitioned from the training schedule to their regular assigned shift.
  • These roles will be a “hybrid” work schedule of remote & onsite on-going.

Candidates selected will need to be in attendance daily at the required start time for the entire duration of the training period. Any pre-planned appointments / vacations / time away should be avoided / rescheduled during training.

Requirements :

Leadership would like you to begin sourcing for (2) Call Center Agents for long-term roles for the PVS Contract supporting our Indianapolis office. The target start date for this assignment is Tuesday, 1 / 14 / 2025 . All selected candidates must start on the same date to adhere to the onboarding / training schedule.

Please see some key points about Training that should be shared with candidates during your initial screening process.

Customer Assistance Call Center Training

  • The training itself will take approximately 3 to 4 weeks.
  • This includes instructor led training, learning modules completed on the computer and mentoring with an experienced agent. Training will occur on-site at our offices and remotely from resources home office environment.
  • There are knowledge checks completed during the training and an assessment given at the end of the training (a 90% score is needed to pass)
  • The hours during training are from 8 : 30AM to 5 : 00PM.
  • The regular work shifts we are hiring for are during the hours of 8 : 00AM to 6 : 00PM (Monday – Friday).
  • New staff will be given 2 weeks’ notice before being transitioned from the training schedule to their regular assigned shift.
  • These roles will be a “hybrid” work schedule of remote & onsite on-going.
  • Candidates selected will need to be in attendance daily at the required start time for the entire duration of the training period. Any pre-planned appointments / vacations / time away should be avoided / rescheduled during training.

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