What are the responsibilities and job description for the Operations Supervisor position at Radial Inc.?
Outbound Supervisor
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Outbound Supervisor .
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial
Role Summary :
The Operations Supervisor will establish KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Investigate sensitive cases. Provide Customer Service with crucial information to assist with customer interactions and cases.
Responsibilities :
- Supervise the day-to-day activities / mechanisms in accordance with the SOP's, holding a team of associates accountable to standards of safety, quality, and productivity.
- Actively contribute to the development of Radial direct reports
- Manage temporary workforce.
- Execute on productivity and daily goals through execution to the Radial Operating Model
- Keep a safe and clean work environment.
- Ensure all Minesweep Powerwalks are completed on a weekly basis.
- Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat, and DOT
- Responsible for associate level of safety, quality, and productivity performance
- Solve and respond to daily issues.
- Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures.
- Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities.
- Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines.
- Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution.
- Implement specific objectives and performance measures for all shift personnel to maximize productivity.
- Lead fulfillment special projects, as needed.
- Accountable for achieving production objectives.
- Monitor all production and personnel statistics and reporting in support of the department operation.
- Reinforce policy and procedure compliance.
- Participates in the recruiting and selection process.
- Conducts performance reviews and implements corrective action as appropriate.
- Implementing performance improvement plans and disciplinary actions.
- Interacts with peers and related staff across all departments on the implementation of fulfillment strategies.
Qualifications :
Travel :
Benefits
Hours : Monday-Friday 5 : 30am-3 : 00pm. Must be available for additional hours as needed.
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
Click Here for All Open Jobs at Radial
Access this link to review our privacy notice : Radial, Inc. Privacy Notice for Candidates | Radial
