What are the responsibilities and job description for the Resolution Trainer position at Radial, Inc.?
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Fulfillment Trainer.
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.
Role Summary:
The Fulfillment Trainer will provide essential training (new hire, cross training, and refresher training to associates in the operation). The responsibility of the position is to facilitate the fulfillment center’s training programs to associates utilizing our HyperCare standards to achieve success in their job and meet our client’s needs. Remain proficient in other fulfillment center areas and assist with processing when needed.
Responsibilities:
Qualifications:
Travel:
Benefits:
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.
Radial is committed to ensuring that its online application process provides equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need reasonable accommodation to search for a job opening or submit an application, please email us at hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.
Role Summary:
The Fulfillment Trainer will provide essential training (new hire, cross training, and refresher training to associates in the operation). The responsibility of the position is to facilitate the fulfillment center’s training programs to associates utilizing our HyperCare standards to achieve success in their job and meet our client’s needs. Remain proficient in other fulfillment center areas and assist with processing when needed.
Responsibilities:
- To know and understand the expectation of Radial’s HyperCare requirements.
- Ensure the training checklist and all other training documents are completed to their entirety and returned to the department supervisor.
- Support the fulfillment center’s initiatives and associate onboarding.
- Coordinate with other departments on processes and procedures.
- Provide continued training to associates as requested by leadership.
- Observe associates work and provide feedback to leadership.
- Provide training on the most current up to date standard operating procedures.
- Utilize the training checklist to track and document concerns/ issues with trainees and report to onboarding and training lead and supervisor.
- Work closely with leads and supervisors, maintaining timely communication.
- Keep the department supervisor informed of daily training progress.
- Communicate to the trainee expectations around our core values, productivity, and quality.
- Advanced knowledge and ability to effectively perform in multiple functional areas of the fulfillment operation to prepare, process and move merchandise productively, safely, accurately and per established standards, guidelines, and production rates.
- May be required to perform other duties as assigned.
Qualifications:
- Excellent communication
- Motivation
- Strong computer literacy and knowledge of computer software
- Must possess visual acuity to read labels, RF scanners and to maneuver throughout the facility.
- Must be able to understand instructions.
- Must possess the capability to walk or stand for extended periods of time.
- Must be able to climb stairs.
- Must be able to bend, stoop, kneel, and grasp products.
- Must be able to lift 50lbs.
- Must be able to push or pull carts of up to 100 pounds.
Travel:
- This position is not remote.
- Travel is not required.
Benefits:
- Opportunities to develop and explore career advancement
- Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
- Family planning coverage, including Fertility & Adoption benefits
- 401K matching after 6 months with immediate vesting
- Generous PTO
- Educational assistance and more!
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.
Radial is committed to ensuring that its online application process provides equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need reasonable accommodation to search for a job opening or submit an application, please email us at hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
