What are the responsibilities and job description for the Senior Manager, Fulfillment Services position at Radial?
Senior Operations Manager
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Senior Operations Manager.
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial
Role Summary :
The Senior Operations Manager reports directly to the Site Director and is a high energy Leader with the ability to direct a workforce in the fulfillment of orders for multiple clients. This includes managing inbound inventory, maintaining inventory, pick / pack operations and outbound shipments. Radial services multiple clients that have various levels of inbound and outbound work depending on volume swings, requiring this position to have a strong understanding of labor management and forecasting.
Responsibilities :
- Lead and direct the Fulfillment Operations Group in the achievement of key goals in the area of order processing and delivery, quality assurance management, inventory management, purchasing management, cost management, process layouts, process improvements and employee training and development.
- Work with the Director of Operations to influence corporate strategic plans.
- Work with functional leaders within the company to ensure compliance with company policy and procedures.
- Ensure that safety is always a strong part of the culture and environment within the facility.
- Obtain annual, monthly, and daily goals for various productivity and quality levels.
- Lead the Fulfillment group to operate in a cost effective and competitive manner while driving continuous improvement.
- Manage, train, and develop the operation managers and supervisors in hiring, training, planning, assigning, and directing work, appraising performance, rewarding, and disciplining associates, addressing complaints, and resolving problems or removing obstacles.
- Work with clients to build a rapport to ensure client success.
- Conduct daily SQDCP KPIs to provide opportunities for improvement.
Qualifications :
Travel :
Benefits :
Hours : Monday-Friday 3 : 00pm-11 : 30pm. Must be available for additional hours as needed.
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [redacted]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
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