Front Desk Medical Coordinator

Front Desk Coordinator (Full-Time Position): Main location: Apex. Will need to be able to cover Pittsboro when needed

PRIOR OR CURRENT MEDSPA EXPERIENCE IS PREFERRED

Job Summary: A growing aesthetic medical practice which provides an array of aesthetic services including injectable treatments, laser resurfacing, energy-based device treatments, etc. is looking for a new front desk coordinator. The candidate must be energetic, engaging, personable and focused on providing a positive excellent customer experience. The front desk coordinator is responsible for daily operations of the medical front office, including workflows and customer interactions via phone, text, online communications and in person.

EDUCATION AND EXPERIENCE

Customer Service and Engagement

Lead Conversion

Retail Sales

Managing phone calls and inquiries

Working with Technology/IT systems

PREFERRED EXPERIENCE:

• At least 3 years’ experience in Customer Service.

ESSENTIAL SKILLS AND ABILITIES:

• Interest in the beauty industry
• Dependable and reliable
• Customer service minded
• Able to connect with others quickly and genuinely
• Able to communicate well and confidently via phone, text, email and in-person
• Able to multi-task
• Able to effectively communicate orally & written with all levels of the organization, patients, and representatives.
• Able to work well with others to achieve common objectives.
• Values and safeguards patient privacy.
• Able and willing to appear on social media
• Finds ways to utilize the tools that we have in a more efficient manner.
• Strong computer skills with knowledge of Microsoft Word, Excel, Outlook, and Gmail Suite.
• Strong attention to detail, problem solving skills, dependable, and able to take ownership.
• Must be flexible with schedule. Some evenings and rotating Saturdays will be required.

RESPONSIBILITIES:

• Develop a deep understanding of our services, products and providers’ credentials and use that knowledge to convert leads and educate patients
• Engage with patients and prospects, make them feel welcome and at ease, and give them confidence in the practice. You are the “first impression”!
• Answer phones, respond to texts, and handle inquiries from form fills efficiently, in a timely manner and in a way that’s engaging
• Convert leads from calls, form fills and texts into appointments.
• Actively monitor patient flow throughout the day and coordinate with providers and staff to ensure optimal patient experience.
• Ensure effective and efficient operation of check-in, check-out, payment collection and appointment scheduling.
• Anticipate and troubleshoot potential patient flow and scheduling issues.
• Ensure excellence in customer service and patient satisfaction.
• Work with management to resolve issues and complaints as needed.
• Support out-bound marketing efforts
• Streamline workflows and appointment requests for maximum efficiency.
• Other duties as assigned

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands and work environment characteristics as described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

The day-to-day work includes desk and computer work, interaction with patients, facility staff and providers. The work environment is characteristic of a health care facility with moderate noise level. May be exposed to infectious and contagious diseases/materials.

BENEFITS:

• Offering Medical Insurance, Paid Time Off, 401-K with match, and Supplemental insurance
• Employee retail discounts
• HUGE Treatment perks!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person