IT Support/Desktop/Help desk Analyst

Pay rate is $32/hr on W2

Title: Desktop Analyst II

Location: : Branchburg NJ USA 08876

Duration: 06 Month

ONSITE - Estimated hours per week: 40 hours

Work Schedule with time zone: (Mon- Fri; 7 am to 4 pm EST):

The ideal candidate will have a bit of flexibility if they need to drive the hour to the two PA sites if needed.

The PA sites as needed.

103 Demi Rd, Mt Bethel, PA 18343

1379 S Delaware Dr, Mt Bethel, PA 18343

Position Purpose:

The Desktop Support Analyst II is the first point of contact for customers with an IT hardware problem, issue, question, or request. The primary duties include:

• Interacts with users to understand and document all IT issues

• Install and maintain computer systems and peripherals following established standards and guidelines

• Perform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team members

• Assist with the planning and implementation of IT projects across multiple sites

Job Responsibilities

• Be first level of IT support for business users across multiple sites

• Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions

• Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.

• Open service requests and manage warranty repairs with hardware vendors

• Manage new user request process including configuration, setup, inventory, and testing of new user computers prior to delivery

• Retire old IT assets including record keeping and appropriate asset disposal

• Follow-up on equipment delivered to other sites and assure equipment was received and set up properly

Requirements

• Knowledgeable of TCP/IP, DHCP, DNS, VPN, and network fundamentals.

• Technical understanding and knowledge of Windows operating systems and Google applications, specifically Windows 7 and Windows 10

• Excellent interpersonal skills and ability to work effectively with others

• Demonstrated customer service and support skills

• Resourceful, customer focused, team player

• Positive, winning attitude

Education

• Associate or Bachelor's degree in Information Technology, or related certifications with 3 year(s) of experience in a similar role

Work Conditions

• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects

• Participation in training sessions, presentations, and meetings

• Travel required for the purpose of meeting with remote clients or providing support at off-site locations. Valid driver’s license is necessary.

• Ability to lift up to 50 lbs.

• May require work in manufacturing facilities wearing protective clothing?

Job Type: Contract

Pay: $32.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $32