What are the responsibilities and job description for the Consumer Lending Processor position at Radiant Credit Union?
Consumer Lending Processor
Role:
The Consumer Lending Processor works directly with both internal and external members to help create and maintain an industry leading consumer lending experience. This position is responsible for accurately processing loan applications, collecting documentation, and providing timely support to both internal and external members from application through funding.
Essential Functions & Responsibilities:
- Process a large volume of both inbound and outbound consumer loan-related phone calls, emails, and chats from both internal and external members daily within established service level timeframes. This includes processing loan declines assigned to declination queues and educating members on the benefits of the credit union’s credit builder loan solutions.
- Support members, call center, branch, and centralized lenders with the completion of loan applications, the collection and verification of information contained in loan applications, and the disbursement of loan proceeds to members and creditors. This includes monitoring the ageing application and pending application queues and making outbound calls to applicants to complete applications.
- Obtain and verify required loan documentation to assist in achieving quality control metrics. This includes verifying required Department of Motor Vehicles (DMV) documentation to properly record the credit union’s lien on collateral and working the outstanding stipulations queue for collection of required documents.
- Educate members on the benefits of credit union products and services to help them achieve their financial goals. Provide benefits of consumer loan protection products such as GAP, Mechanical Breakdown, and Debt Protection to help safeguard them from unforeseen life events.
- Develop and maintain a comprehensive knowledge of the credit union’s loan products and services while working within and across department lines to ensure an industry leading member experience for existing and prospective members.
- Perform other duties as assigned. May serve as backup for Mortgage Processors.
Performance Measurements:
- Accountability - Holds self accountable for quality, timely and effective results. Follows determined objectives and priorities. Accepts responsibility for mistakes; complies with established systems and rules.
- Attention to Detail - Thinks through assignments or situations and demonstrates logical thought (related to CU practices /processes), and attention to detail. Work is accurate and complete.
- Communication - Listens to others, processes information, and communicates appropriately. Gives feedback when requested and is receptive to feedback received. Keeps others informed and ensures message is received by end-user.
- Member Service - Meets the needs of both internal and external members. Delivers quality products and/or services; exhibits a can-do attitude.
- Job Knowledge - Meets job knowledge for current position level. Usually performs all tasks in expected time. Employee is continuing professional growth. Works with appropriate level of supervision and knows when to ask questions or ask for help. Usually uses available resources before requesting assistance.
- Decision Making/Problem Solving - Uses good judgment and solves common or routine problems. Understands how actions effect department and CU. Seeks advice or guidance when appropriate.
- Teamwork - Demonstrates diplomacy, tact, skill and discretion when dealing with others, and has good working relationships. May sometimes require assistance with conflict resolution.
Knowledge and Skills:
Experience - One year to three years of similar or related experience.
Education - A high school education or GED.
Interpersonal Skills - Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
Other Skills - Excellent telephone and communication skills. Good time management skills.
Physical Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds
Work Environment - Typical Office Environment.
