What are the responsibilities and job description for the Territory Account Manager position at Radiant Dev?
Our Client is growing their Commercial Sales team and hiring a Territory Account Manager, Fresno, CA. The Territory Account Managers are essential to the success of our client and by utilizing their expertise and experience, will ensure customer success, account retention as well as account growth, and positively impact patient outcomes.
The Territory Account Manager (TAM) brings medical device account management experience demonstrating technical, clinical, business and economic acumen. The skills, knowledge and experience will be applied to the products and market positioning of the device, data collection, our solutions and emerging technologies.
The TAM will consistently, clearly, and passionately articulate the clinical and economic value proposition of the product portfolio to current customers and new accounts through the TAMs guidance from the implementation stage through to account stability by performing responsibilities including :
Drive Revenue Growth
- Meet or exceed monthly, quarterly and annual quotas that include metrics for revenue, account retention and growth, customer acquisition and base account success and expansion opportunities
- Execute a top-down / bottom-up sales strategy aligned to the organizational goals and Commercial department expectations that engages with corporate IDNs, customers and other identified key stakeholders to secure pilots, evaluations and adoption in (flagship) hospitals and system-wide standardization contracts
- Implement and continuously evaluate the TAM regional strategic business plan that expands the customer base, account acquisition, growth and success
- Manage existing accounts and new account evaluations developing account and customer success criteria to ensure customer acquisition and retention bringing the account under management
- Partner with the Business Director (BD) team to facilitate to the new account evaluation sales stage, implementation and compliance programs to achieve sustained success and ensure customer acquisition and retention
- Develop, manage, resource and coordinate an individual customer evaluation plan to ensure each new account has defined success criteria, implementation services, a fully executed contract and is completed through Closed Won of the sales cycle
- Build, manage and successfully maintain business and clinical champions, partnerships and relationships for customer retention, satisfaction and account success
- Manage accounts within the territory and ensure existing customers have consistent product utilization, maintain high compliance rates, have dashboard metrics & data analytics, as well as their QBRs (Quarterly Business Reviews) delivered
- Identify when desired account metrics are not being met and intervene timely to provide appropriate resources for account retention and customer success
- Working with the EVP, VP / AVPs, BDs, and any MMT partnerships (such as BD) to target and support strategic relationships within territory including : Centers of Excellence, strategic accounts, IDNs, GPOs and other business development opportunities
- Responsible for successful transition of customers, stakeholders and relationships to the Territory Account Management Team’s appropriate Manager
Channel Management
Training & Value Proposition Content Mastery
What you bring :
