What are the responsibilities and job description for the Account Manager position at Radiant Digital?
Account Management & Relationship Building
Serve as the primary point of contact for key enterprise clients in the communications industry, managing end-to-end relationships and ensuring client satisfaction.
Understand the unique challenges and goals of each client, proactively identifying opportunities to expand our solutions to meet their evolving business needs.
Build and maintain strong, long-term relationships with decision-makers, stakeholders, and C-suite executives in client organizations.
Collaborate closely with internal teams (technical, product, support) to ensure timely and successful delivery of IT solutions aligned with client goals.
Sales Growth, New Business Development & Client Retention
Drive revenue growth by identifying and converting new business opportunities within the communications sector through targeted sales outreach and cold-calling efforts.
Proactively pursue new logos (customers) within the communications sector, identifying potential leads and converting them into long-term clients.
Specific focus on sourcing contracts in AI, Analytics, Data and Digital and related fields
Develop and implement account-based sales strategies for acquiring new customers while expanding business with existing clients through upselling and cross-selling initiatives.
Lead the end-to-end sales cycle, from prospecting and lead generation to closing new business and ensuring smooth transition to the account management team post-sale.
Maintain a pipeline of potential opportunities and accurately forecast revenue growth.
Deliver business goals against defined sales targets.
Industry Expertise & Solution Delivery
Stay up to date with emerging technologies and trends in the communications sector, including network infrastructure, cloud computing, unified communications, telecom services, and cybersecurity, to provide relevant insights to clients.
Understand the competitive landscape within the communications industry and identify how our IT solutions differentiate us in the marketplace.
Focus on new technologies including AI, Analytics and help position the company as a leader in this sector.
Guide clients in adopting our solutions that are tailored to their specific needs and objectives, whether it’s enhancing network performance, improving security, or enabling digital transformation.
Work collaboratively with engineering, product, and operations teams to ensure the successful delivery of projects and solutions in line with client expectations.
Client Engagement & Retention
Act as the voice of the client internally, ensuring their needs are clearly understood and met through coordinated efforts across the organization.
Ensure high levels of client satisfaction by managing expectations, addressing concerns, and providing ongoing value through strategic solution recommendations.
Monitor the performance of deployed solutions, tracking key metrics to ensure customer success and to identify opportunities for continuous improvement and future business.
Market Insights & Strategic Leadership
o Provide valuable insights to clients on emerging technologies, trends, and competitive products in the communications sector, positioning our solutions as the best choice to drive their business forward.
Participate in industry conferences, webinars, and networking events to build relationships and increase brand visibility.
Track competitor offerings and market shifts to stay ahead of trends and maintain a competitive edge in the communications industry.
