What are the responsibilities and job description for the Desktop Support Technician position at Radiant Digital?
About Us
Radiant Digital delivers technology consulting and business solutions for commercial and government clients.
Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources.
CMMI Maturity Level III and ISO 9001 – 2015 certified.
Responsibilities
White Glove IT Support: Provide white-glove technical support to executive leadership, ensuring timely and effective resolution of hardware, software, and network issues.
Equipment Management: Set up, maintain, and troubleshoot a range of devices (e.g., laptops, mobile phones, tablets, desktops, video conferencing tools) tailored to executives’ specific requirements.
Security Compliance: Enforce security protocols and monitor devices for compliance, ensuring the safeguarding of sensitive data and adherence to corporate cybersecurity policies.
Collaboration with IT Teams: Coordinate with network, cybersecurity, and application support teams to resolve complex issues, leveraging team resources when necessary.
Event and Presentation Setup: Oversee technical preparations for high-stakes meetings, presentations, board meetings, and other critical events, including AV setup, software configuration, and testing.
Training & Guidance: Offer training to executives on best practices, new technologies, and security protocols to help them maximize their technology usage.
Requirements
Qualifications:
Experience: 10 years in IT support, with at least 2 years of experience directly supporting executive or high-level clients in a corporate environment. Previous experience in a Fortune 500 or large corporate environment.
Education: Relevant certifications (e.g., ITIL, CompTIA A , Microsoft, Apple Certified Support) are a plus.
Technical Expertise: Proficient in Windows, mobile platforms, Office 365, AV equipment, and remote connectivity solutions like VPNs.
Problem-Solving Skills: Ability to troubleshoot complex issues independently, with a high level of precision and attention to detail.
Communication Skills: Excellent interpersonal and communication skills to work closely with executives, explaining technical issues in non-technical terms.
Professionalism: Discretion, patience, and the ability to handle sensitive information with utmost confidentiality.
Compensation: From $30.00 to $33.00 per hour
Radiant Digital delivers technology consulting and business solutions for commercial and government clients.
Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources.
CMMI Maturity Level III and ISO 9001 – 2015 certified.
Responsibilities
White Glove IT Support: Provide white-glove technical support to executive leadership, ensuring timely and effective resolution of hardware, software, and network issues.
Equipment Management: Set up, maintain, and troubleshoot a range of devices (e.g., laptops, mobile phones, tablets, desktops, video conferencing tools) tailored to executives’ specific requirements.
Security Compliance: Enforce security protocols and monitor devices for compliance, ensuring the safeguarding of sensitive data and adherence to corporate cybersecurity policies.
Collaboration with IT Teams: Coordinate with network, cybersecurity, and application support teams to resolve complex issues, leveraging team resources when necessary.
Event and Presentation Setup: Oversee technical preparations for high-stakes meetings, presentations, board meetings, and other critical events, including AV setup, software configuration, and testing.
Training & Guidance: Offer training to executives on best practices, new technologies, and security protocols to help them maximize their technology usage.
Requirements
Qualifications:
Experience: 10 years in IT support, with at least 2 years of experience directly supporting executive or high-level clients in a corporate environment. Previous experience in a Fortune 500 or large corporate environment.
Education: Relevant certifications (e.g., ITIL, CompTIA A , Microsoft, Apple Certified Support) are a plus.
Technical Expertise: Proficient in Windows, mobile platforms, Office 365, AV equipment, and remote connectivity solutions like VPNs.
Problem-Solving Skills: Ability to troubleshoot complex issues independently, with a high level of precision and attention to detail.
Communication Skills: Excellent interpersonal and communication skills to work closely with executives, explaining technical issues in non-technical terms.
Professionalism: Discretion, patience, and the ability to handle sensitive information with utmost confidentiality.
Compensation: From $30.00 to $33.00 per hour
Salary : $30 - $33
