OCM Lead

Job Description: Change Management Lead

Duration: 1 Year

Location: Providence, RI(Hybrid: 2 days onsite required per week)

JOB DESCRIPTION:

Education

The Change Management Lead will be in charge of implementing IT Organizational Change Management for large IT implementation projects for the State of Rhode Island.

Responsibilities

• Works under the State’s Client Experience Lead (OCM).
• Maintain and enhance established Change Management efforts for overall implementation of a new child welfare system.
• Work with the implementation vendor’s Change Management Lead to develop a change management strategy.
• Work with agency representatives to develop a Communications Plan across all agencies to prepare for implementation.
• Build a change management network team within the agency to articulate change vision and strategy.
• Help establish cooperative agreements with stakeholders to ensure support design and development, implementation planning, data conversion, and training preparation.
• Work with implementation vendor and State team to assess change readiness, leadership alignment and organizational impact of new system implementation.
• Conduct stakeholder analysis and communications to obtain awareness, understanding, buy-in and support.
• Work closely with implementation vendor to determine training and resource materials needed for successful change management and user adoption.
• Define project workflows, manage resources, prioritize responsibilities and tasks to deliver quality and timely results.
• Act as a liaison between agency users, leadership, and external stakeholders to proactively articulate challenges, recommend solutions and manage expectations.
• Assure quality control of change management and agency readiness deliverables.
• Works with State and vendor to develop and communicate an readiness plan and stakeholder analysis.
• Develops and uses tools to monitor and measure agency readiness.

Qualifications

• 5 years of experience with management or IT consulting firm; or similar industry.
• Demonstrated expertise in Organizational Change Management.
• Experience with industry methods for project management, process improvement, and organizational change management.
• Ability to be a self-starter, team player, and effective leader in a fast-paced environment.
• Excellent written and verbal communication skills.
• Change Management Certifications preferred.
• Ability to work effectively across the project team that consists of State and Vendor resources. They should also work effectively across multiple State agencies.
• Must be able to create well-written, articulate and creative communication to senior leadership within the project, Agency leadership as well as Executive leadership.