QA Manager

Job Title : QA Manager

Location : Tallahassee, FL USA Onsite

General Experience Expectations

• A minimum of five (5) years of IT work experience with demonstrated knowledge in architecture design, software development, database management systems, and systems integration in multi-platform environments.

Requirements/ Qualifications

Required Qualifications

• A bachelor’s or master’s degree from an accredited college or university in Computer Science,Information Systems, or other related field, or four (4) years of equivalent work experience is required.

The Department requires the following experience, skills, and/or knowledge for this position:

• Strong technical skills, including experience in automated testing tools, scripting languages, and software development methodologies;

• Proven experience coordinating with external vendors and managing vendor relationships;

• Excellent analytical, problem-solving, and decision-making skills;

• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders and communicate complex technical concepts in an easily understood manner; and

• Experience working with a structured Project Management Office (PMO).

NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II Background Check.

Preferred Qualifications

The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position:

• Develop, implement, and maintain QA strategies, policies, and procedures that ensure the quality and reliability of software products;

• Lead and mentor a team of QA engineers, fostering a collaborative and high-performance environment;

• Oversee all aspects of the QA process, including test planning, test case design, test execution, and defect management;

• Continuously improve QA processes to enhance efficiency and effectiveness, leveraging automation and other advanced testing techniques;

• Serve as the primary point of contact for vendors regarding quality assurance matters;

• Ensure that vendors adhere to established quality standards and contractual obligations;

• Coordinate with vendors to conduct joint testing activities, resolve issues, and implement corrective actions;

• Evaluate vendor performance regularly and provide feedback to improve product quality;

• Work closely with product managers, developers, and other stakeholders to understand requirements and ensure they are fully tested;

• Participate in design and code reviews to provide a QA perspective;

• Communicate quality metrics, testing progress, and product readiness to senior management;

• Stay current with emerging trends and technologies in software testing and quality assurance;

• Lead the implementation of automated testing frameworks and tools to enhance testing efficiency;

• Troubleshoot and resolve complex technical issues that may arise during testing;

• Ensure comprehensive documentation of test cases, test results, and QA processes;

• Prepare detailed reports on product quality, testing outcomes, and any areas for improvement;

• Experience with Waterfall Methodology is preferred; and

• Certification in Quality Assurance (e.g., ISTQB) is a plus.

Scope of Work/Job Characteristics:

• The Quality Assurance Manager will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

• Responsible for managing the definition, implementation, and integration of quality principles andquality processes into the design and development of software and IT processes;

• Ensures that quality methods and procedures are executed;

• Ensures that products, applications, and systems are in compliance with established quality standardsand meet customer requirements;

• Analyzes best-in-class processes, establishes customer satisfaction metrics, understands theinteraction and relationship of business operations and operating systems and network processes;

• Champions the application of quality principles in business and IT processes through training, meetingand team facilitation, communication programs, and team building activities;

• Responsible for researching, developing, and implementing testing methods and procedures;

• Ensures that products meet the highest quality standards; and

• Monitors and reports on defects.