What are the responsibilities and job description for the Front Desk Receptionist position at Radiant Esthetics?
About Us
Radiant Esthetics is a premier medical spa dedicated to providing luxurious and personalized treatments to enhance our clients' health, wellness, and beauty. Our team of professionals is passionate about delivering exceptional service in a relaxing and welcoming environment, in the heart of Newport, RI.
We are seeking a friendly, organized, and professional Front Desk Coordinator to be the first point of contact for our clients. The ideal candidate will embody our commitment to outstanding customer service and possess the skills to ensure smooth day-to-day operations at the front desk.
Responsibilities
- Greet clients warmly and create a welcoming atmosphere upon arrival.
- Schedule appointments, manage the booking system, and confirm appointments with clients.
- Answer phone calls and provide accurate information about services and promotions.
- Check clients in and out, ensuring proper medical documentation and payment processing.
- Maintain a clean and organized front desk and common areas.
- Handle client inquiries, concerns, or complaints with professionalism and escalate issues to management when necessary.
- Upsell and educate clients on available treatments, products, and packages.
- Maintain and update client records in compliance with privacy regulations.
- Collaborate with other staff to ensure a seamless client experience.
- Assist with administrative tasks, such as inventory management, and more.
Qualifications
- High school diploma or equivalent; additional education in business, hospitality, or related fields is a plus.
- Previous experience in customer service, reception, or a similar role (preferably in a spa, salon, or medical setting).
- Exceptional interpersonal and communication skills.
- Proficiency in scheduling software and basic computer applications.
- Strong attention to detail and organizational skills.
- Professional appearance and demeanor.
- services (e.g., Botox, facials, laser treatments) is an advantage but not required.
What We Offer
- Employee discounts on treatments and products.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- Day shift
Ability to Commute:
- Newport, RI 02840 (Required)
Work Location: In person
Salary : $20