Domestic Operations Agent

Description

Domestic Operations Agent

• Job Type: Full-Time (On-site) 
• Location:  Tempe, AZ
• Salary Range: $20- 22 Hourly Range

OBJECTIVE (POSITION SUMMARY)

We are seeking a highly organized and motivated Domestic Operations Agent to join our dynamic team. This role requires someone who thrives in a fast-paced environment and enjoys working collaboratively to solve challenges. If you have at least 1 year of experience in freight forwarding or logistics, and you're eager to contribute to a growing company, we'd love to hear from you!

Key Responsibilities

As a Domestic Operations Agent, your responsibilities will include:

• Freight Management: Manage domestic shipments, including alerting and routing through various online tools, and updating transportation software systems.
• Pricing & Negotiations: Price domestic air, ground, LTL, FTL shipments, and negotiate special rates or spot quotes with carriers and partners.
• Shipment Coordination: Follow up on shipments, ensuring accurate tracking, obtaining dimensions and weights from agents, and updating transportation systems.
• Operational Support: Assist in coordinating the movement of freight for a wide variety of customers across the U.S.
• Problem Resolution: Identify potential service failures and proactively communicate issues to management.
• Vendor & charge Auditing: Obtain vendor charges and audit for accuracy and legitimacy. 

What We're Looking For

To be successful in this role, you will need:

• Experience: Minimum 1-3 years of experience in domestic operations or freight forwarding.
• Skills: Strong understanding of North America geography and transportation logistics.
• Education: Highschool diploma (or equivalent) required. Bachelor's or Associate degree in Business, Logistics, or related field is a plus.
• Technical Proficiency: Experience with Magaya WMS, Microsoft Office (Excel, Word, Outlook), and Transportation Management Software (SAP, Cargowise) is a plus.
• Interpersonal Skills: Excellent communication skills, both verbal and written, with the ability to collaborate across teams.
• Organizational Skills: Ability to multi-task, prioritize, and work in a fast-paced environment while maintaining attention to detail.
• Negotiation & Problem Solving: Strong negotiation skills and a proactive approach to resolving issues.

Work Schedule:

• Full-time, in-office (minimum 8 hours per day)
• Flexibility to complete all required job duties while ensuring responsibilities are covered during absences. 

Physical Requirements:

• Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear.

FEATURED BENEFITS

This role is eligible for various benefits including:

Full-time:

• Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
• Health Savings Account with company contributions.
• Flexible Spending Account.
• Paid basic life insurance for employees.
• Employees can enroll in a 401(k) retirement savings plan with an employer match of 3.5%.
• Sick Pay: 80 hours front-loaded.
• Vacation Pay: 80 hours per year and increases based on tenure with the Company.
• Paid Holidays: 7 per year.
• Employee Assistance Program.

Salary Range: $20- 22 Hourly Range

*** Starting pay for this role will vary based on multiple factors, including but not limited to an individual’s education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

ABOUT RADIANT

Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

Radiant’s network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!®

Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Qualifications

Salary : $20 - $22