What are the responsibilities and job description for the International Implementation Specialist position at Radiant Logistics Inc.?
International Implementation Specialist (IIS)
Radiant Global Logistics is looking for an International Implementation Specialist (IIS) to serve as a Subject Matter Expert (SME) in international freight forwarding and SAP TM platform functionality. This role is responsible for driving best practices, ensuring regulatory compliance, and enhancing international operations across the organization. You will collaborate with the International Product Team to implement, support, and optimize SAP TM features for international operations while increasing the skillset of the Operations Support Team.
Key Responsibilities
In this position, the International Implementation Specialist is responsible for:
This role is eligible for various benefits including:
Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value-added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors, and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.
Radiant’s network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!®
Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
PI262029272
- Job Type: Full-Time (Hybrid)
- Location: USA Network
- Salary Range: $50,000 - $80,000 Annual Salary Range
Radiant Global Logistics is looking for an International Implementation Specialist (IIS) to serve as a Subject Matter Expert (SME) in international freight forwarding and SAP TM platform functionality. This role is responsible for driving best practices, ensuring regulatory compliance, and enhancing international operations across the organization. You will collaborate with the International Product Team to implement, support, and optimize SAP TM features for international operations while increasing the skillset of the Operations Support Team.
Key Responsibilities
In this position, the International Implementation Specialist is responsible for:
- International Operations Expertise:
- Serve as the primary SME for international freight forwarding and SAP TM functionalities.
- Provide insights and feedback on the SAP TM platform during user calls, staying updated on new features and enhancements.
- Train station personnel on international processes and system updates to improve overall efficiency.
- Project Implementation & Support:
- Manage and execute international projects and implementations, including travel to different stations for hands-on support.
- Track and report on key international operational metrics across stations and regions to measure progress and productivity.
- Work closely with the VP of Freight Operations to identify and initiate automation opportunities at stations.
- SOP Development & Compliance:
- Develop and contribute to international Operations SOPs to improve system processes and compliance.
- Conduct internal audits for international operations to ensure compliance with industry regulations and company standards.
- Collaborate with the International Product Team to implement regulatory processes and enhance platform functionality.
- Experience & Education:
- Minimum of 3 years in transportation or international freight forwarding; experience with SAP TM or CargoWise is preferred.
- High school diploma required; a Bachelor’s or Associate’s degree in Business, Logistics, or International Trade is a plus.
- Skills & Abilities:
- Strong professional writing skills for creating policies, SOPs, and email communications.
- Advanced Microsoft Office skills (Word, PowerPoint, Excel).
- Critical thinking, problem-solving, and the ability to work independently with minimal supervision.
- Exceptional interpersonal and communication skills, both verbal and written.
- Strong project management and organizational abilities.
- Requirements:
- Must be flexible with a full-time schedule (minimum 8 hours per day) and travel up to 25% of the time.
- Ability to quickly learn new systems and adapt to dynamic international freight forwarding needs.
- Regular physical demands: Walk; sit; use hands to handle or feel
- Use fingers for keyboarding
- Reach with hands and arms
This role is eligible for various benefits including:
- Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
- Health Savings Account with company contributions.
- Flexible Spending Account.
- Paid basic life insurance for employees.
- Employees can enroll in a 401(k) retirement savings plan with an employer match of 3.5%.
- Sick Pay: 80 hours front-loaded.
- Vacation Pay: 80 hours per year and increases based on tenure with the Company.
- Paid Holidays: 8 per year.
- Employee Assistance Program.
- Starting pay for this role will vary based on multiple factors, including but not limited to an individual’s education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.
Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value-added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors, and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.
Radiant’s network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!®
Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
PI262029272
Salary : $50,000 - $80,000
