What are the responsibilities and job description for the General Manager position at Radiant Plumbing and Air Conditioning?
About the Company: T3 Services Group is a national company with 7 locations across the US providing Plumbing, Drains, HVAC, and Electrical services to customers. Our business is powered by phenomenal technicians and installers who pride themselves in giving 5 start service to every customer they meet. And we can't forget our amazing administrative staff of call center agents, dispatchers, coordinators, etc who keep the business operating smoothly.
We are looking for a General Manager to lead our Albuquerque, NM branch - B Carlson Heating, Cooling, & Plumbing
What the Company Offers:
- Competitive Salary Bonus
- Relocation package available
- Great team dynamics at B Carlson and the parent company, T3 Services Group
- Medical, Dental, Vision Insurance and many other plans to choose from like ... Pet Insurance!
- Paid time off, paid wellness days, paid holidays
- 401k with company matching
- Employee Discounts
- Company provided laptop and phone
- Opportunity to travel to our business locations across the US for a network of management collaboration
Job Duties:
- Champion the culture and objectives of T3 Services Group to the branch.
- Maintains a high level of employee engagement and positive company culture
- Promote enthusiasm and company brand loyalty during daily huddles, team meetings and 1:1’s, focused on employee retention.
- Always be recruiting; partner with the Recruiting Team to build pipelines for all department roles.
- Ensure all Service System, Sales, and Installation Processes are implemented and reinforced.
- Collaborate with dispatch by having the Opportunity Process implemented and reinforced.
- Ensure inspections and quality of work is to our standard of excellence.
- Manage that the Max Capacity Process is implemented and reinforced.
- Oversee and input Daily Huddle numbers, ensure they are communicated and executed daily.
- Review Daily Pace Report – identify department priorities, challenges, and resource needs.
- Ensure weekly departmental meetings are held, and the content is moving us towards our goals.
- Partner with COO and CFO for budgetary meetings, reporting, and requirements.
- Maintain customer satisfaction and company reputation by championing 5 star service and reviews.
- Own the customer NPS process, drive an increase in customer satisfaction, resolve any customer issues with a sense of urgency.
- Abide by authority and expectations set by the COO.
- Maintain proper pricing for all departments and updates regularly, with approval from the COO.
- Maintain and negotiate vendor contracts and relations.
- Ensures direct cost percentages on income statements are at or above budget/at or above benchmark by department.
- Manage and understand the P/L for the overall business.
- Understand all branch operational KPIs and cascade the message and accountability to full branch.
What You Need:
- Experience in Home Services is preferred.
- Experience leading an operational and/or sales team of 15 employees, with evidence of achieving financial goals.
- Must have the ability to read and interpret data and turn the learning into action.
- Highly proficient with all Microsoft platforms, especially Word and Excel: spreadsheets and document tools.
- Willing and capable of learning new software and communication tools. Exposure to Service Titan is a plus.
