What are the responsibilities and job description for the Growth Account Manager position at Radiant System?
As a Growth Account Manager, you will responsible for nurturing and expanding relationships with existing clients to drive revenue growth. This role combines elements of account management, sales, and marketing to identify opportunities for upselling, cross-selling, and deepening customer engagement. The focus is on understanding client needs, enhancing customer satisfaction, and leveraging opportunities to increase account value.
Key Responsibilities
Key Responsibilities
- Account Growth:
- Identify and pursue upsell and cross-sell opportunities to increase revenue from existing accounts.
- Develop strategic plans for account growth, tailored to the unique needs and challenges of each client.
- Relationship Management:
- Serve as the primary point of contact for assigned accounts, ensuring client satisfaction and fostering strong, trust-based relationships.
- Regularly engage with clients to understand their business objectives, usage, and feedback.
- Client Success:
- Work closely with Customer Success teams to ensure clients achieve their desired outcomes from the product or service.
- Monitor account health metrics and intervene proactively to address any issues or opportunities.
- Sales Strategy:
- Implement sales strategies that align with both client needs and company goals, including setting targets and achieving KPIs for account expansion.
- Prepare and deliver compelling sales presentations and proposals to demonstrate value addition.
- Market and Customer Insight:
- Conduct research to gain deep insights into client industries, pain points, and market trends.
- Use this knowledge to anticipate client needs and position solutions effectively.
- Collaboration:
- Coordinate with various internal teams (Product, Marketing, Support) to ensure a unified approach to account management and growth.
- Advocate for client needs within the company to influence product development or service enhancements.
- Performance Analysis:
- Track, analyze, and report on account performance using CRM tools, focusing on growth metrics, customer satisfaction, and potential risks.
- Provide regular forecasts and updates to management on account status and growth opportunities.
- Renewal and Retention:
- Manage contract renewals, ensuring clients see ongoing value in continuing their business relationship.
- Develop retention strategies to minimize churn and maintain long-term partnerships.
- Training and Education:
- Educate clients on new features, products, or services that could benefit their business.
- Stay updated with industry and product knowledge to effectively advise clients.
- Education: Bachelor’s degree in Business, Marketing, or a related field. Additional certifications in sales or account management can be beneficial.
- Experience:
- Several years of experience in account management, sales, or customer success roles, with a focus on growth within existing accounts.
- Proven track record in B2B environments, preferably in technology, SaaS, or similar sectors.
- Skills:
- Strong consultative selling skills with the ability to understand complex client needs.
- Excellent communication and interpersonal abilities for managing client relationships.
- Analytical skills to interpret data and make informed decisions.
- Proficiency in CRM software and other sales tools.
- Strategic thinking for long-term account planning and growth.
- Paid parental leave
- Open paid time off
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- RSU
- Paid time off
- Parental leave
- Vision insurance
- 401(k) matching
- Life insurance
