Service Administrator

Job Title: Service Administrator III

Location: New Hudson, MI 48165, USA

Duration: 6 months

• Must Haves: Worked in a customer service, Automotive repair sales experience, looking for a career move

• Level of education required: High school diploma or equivalent

• Years of experience required: At least 2 years

Job Summary

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Key Responsibilities

·        Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

·        Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work

·        Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.

·        Works with the Service Supervisor and/or Team Lead to schedule job assignments

·        Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers

·        Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

Job Summary:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

Key Responsibilities:

·        Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

·        Assesses customers needs and gathers pertinent information

·        Creates basic work orders in appropriate systems

·        Provides some status updates to customers, as requested

·        Qualifications and Competencies:

·        Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

·        Manages conflict - Handling conflict situations effectively, with a minimum of noise.

·        Customer focus - Building strong customer relationships and delivering customer-centric solutions.

·        Directs work - Providing direction, delegating, and removing obstacles to get work done.

·        Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

·        Education, Licenses, Certifications:

·        High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

·        This position may require licensing for compliance with export controls or sanctions regulations.

·        Experience: Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.