Social Media Community Manager

We are hiring Social Media Community Manager II – Hybrid Role in El Segundo, CA 90245.

Please let me know if you are interested or anyone who might be interested.

Client: Major Cosmetics Client

Position: Social Media Community Manager II – Hybrid Role

Location: El Segundo, CA 90245

Duration: 6 months on W2 ONLY

Pay Rate: $60.00-$68.00/ Hr

***THIS IS A NOT AN IT ROLE, THEY WILL NOT BE CONTACTED***

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Capacity: Hybrid - 3 days in office, 2 days WFH

Summary:

Responsible for supporting brand social media community management, building relationships with the brand communities, aiding in content creation efforts, and supporting additional digital activities as needed. In your role, you'll significantly impact our brand by driving awareness of the skin-loving products that deliver REAL results.

Key Responsibilities:

• Aid in brand awareness and foster brand love through management of our community communications
• Manage and monitor community inbounds across all social platforms
• Conduct positive, proactive and consistent engagement with fan queries, consumer/creator content and industry trends
• Help refine and express It Cosmetics’ authentic voice on social media through engaging copy/captions
• Communicate with the customer service team on product orders and promotions
• Demonstrate ability to spot potential crisis and escalate consumer inbounds that need attention
• Support proactive and reactive organic relationship building with influencers and community
• Foster development of new relationships on behalf of It Cosmetic
• Support ordering of product for send outs to seed and support growing community of fans!
• Provide support to social media lead on additional related requests, including but not limited to:
• Engage in social listening to identify and act on trends with agile content creation
• Bring product education to life via engaging social content
• Support content capture at events and on set where applicable
• Identify, source and secure organic UGC opportunities to insert in to owned brand social content
• Collaborate and align with key partners to ensure marketing campaigns, new product launches, events and partnerships are supported on social
• Support analytics and reporting via daily, weekly, monthly and quarterly reporting
• Utilize data-driven insights to refine community management strategies, ensuring content effectiveness and continuous improvement
• Share back weekly and monthly community insights and metrics for cross-functional tracking and reporting
• Generate competitive reports and engage in competitive outreach

Qualifications:

• 2 years in social media management and community management
• Excellent verbal communication & writing skills
• A creative eye to curate cohesive tone of voice in community management
• Ability to work in a fast-paced environment
• Self-starter with an entrepreneurial spirit
• Enthusiastic attitude and flexibility to adapt to a rapidly changing marketplace
• Passionate about social and digital media with an eye for trends
• Passionate about skincare, makeup and pop culture
• Willing to work some nights and weekends as needed
• Experience with content creation is a plus but not mandatory
• Ability to commute to our Los Angeles office 3 days a week

Preferred:

• Creator iQ
• Cerby
• Talkwalker
• SPRINKLR
• TRAACKR
• Opera
• Resolver (Vales Match)

Regards

Vishnu Das Natesan

dvishnu@radiants.com