What are the responsibilities and job description for the Customer Success Lead position at RADIFI FEDERAL CREDIT UNION?
About the Role
We are seeking a dedicated and results-driven professional to fill the position of Member Success Supervisor. As a key member of our team, you will be responsible for supporting the Member Success Manager in achieving team and individual goals. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.
Key Responsibilities
We are seeking a dedicated and results-driven professional to fill the position of Member Success Supervisor. As a key member of our team, you will be responsible for supporting the Member Success Manager in achieving team and individual goals. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Serve as the primary point of contact for members and potential members.
- Develop and implement strategies to meet team and individual goals.
- Collaborate with the Member Success Manager to identify areas for improvement and develop solutions.
- Provide training and coaching to help the branch achieve strategic growth goals.
- Ensure compliance with cash management policies and procedures.
- Assist with member inquiries and escalations regarding debit card items, disputes, and other issues.
- Open new membership accounts, including consumer and business memberships.
- Support the growth of business lines that require referrals, such as Investment Services, Mortgages, and Business Services.
