What are the responsibilities and job description for the Member Experience Manager position at RADIFI FEDERAL CREDIT UNION?
Job Description
The Member Success Supervisor will play a critical role in supporting the Member Success Manager in achieving team and individual goals. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. The successful candidate will be responsible for presenting RadiFi Credit Union products and services to members and potential members, overseeing Member Success Advocate operations, and providing training and coaching to help the branch achieve strategic growth goals.
Key Responsibilities
The Member Success Supervisor will play a critical role in supporting the Member Success Manager in achieving team and individual goals. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. The successful candidate will be responsible for presenting RadiFi Credit Union products and services to members and potential members, overseeing Member Success Advocate operations, and providing training and coaching to help the branch achieve strategic growth goals.
Key Responsibilities
- Present RadiFi Credit Union products and services to members and potential members.
- Oversee Member Success Advocate operations to ensure compliance with cash management policies.
- Provide training and coaching to help the branch achieve strategic growth goals.
- Follow up with members to obtain loan documents and complete account opening or closing processes.
- Assist with member inquiries and escalations regarding debit card items, disputes, and other issues.
- Open new membership accounts, including consumer and business memberships.
- Support the growth of business lines that require referrals, such as Investment Services, Mortgages, and Business Services.
