What are the responsibilities and job description for the Customer Service Supervisor position at Radio Engineering Industries?
Description
Radio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics for more than 200 vehicle manufacturers. We provide our customers with integrated, customized solutions that include innovative software and hardware products. At REI, we value health and financial well-being along with nice-to-have extras to support a better work / life balance while being part of a growing, innovative, and stable organization. Additionally, at REI, we pride ourselves in having a comfortable and casual setting so our employees can successfully engage with our customers (internally and externally).
Objective :
The Customer Care Supervisor is responsible for providing effective customer service for all internal and external customers. The Customer Care Supervisor will manage daily team operations and workflow, as well as oversee the Customer Service team.
Essential Functions
- Organizes and prioritizes work to meet departmental and customer demands promptly, accurately, and efficiently
Oversees cases assigned to Customer Service and Credit User
Organizes for efficiency
Acts as a mentor, helping CSRs to develop their skill sets
Supervisory Responsibility
This position supervises the Customer Service team.
Position Type / Expected Hours of Work
This is a full-time position. Hours of work are expected to coincide with the Company's normal business hours, Monday-Friday.
Required Education and Experience to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.
