What are the responsibilities and job description for the IT Support Specialist 1 position at Radiology Associates of Albuquerque & Advanced...?
IT Support Specialist
Position Summary
Responsible for assisting users with help desk functions, responsible for troubleshooting and resolving hardware and software problems.
Reporting
Reports directly to the IT Manager.
Supervision
None
Typical Physical Demands
Requires ability to sit for long periods of time. Requires ability to view and type on computer screens for long periods of time and to work in a very busy environment. Requires manual dexterity sufficient to operate a keyboard, type 40wpm, operate a telephone, copier and other office equipment as necessary. Requires moving computer equipment to various locations. Some lifting required up to 60 pounds.
Typical Working Conditions
Work is performed in an office environment.
Duties and Responsibilities
Position Summary
Responsible for assisting users with help desk functions, responsible for troubleshooting and resolving hardware and software problems.
Reporting
Reports directly to the IT Manager.
Supervision
None
Typical Physical Demands
Requires ability to sit for long periods of time. Requires ability to view and type on computer screens for long periods of time and to work in a very busy environment. Requires manual dexterity sufficient to operate a keyboard, type 40wpm, operate a telephone, copier and other office equipment as necessary. Requires moving computer equipment to various locations. Some lifting required up to 60 pounds.
Typical Working Conditions
Work is performed in an office environment.
Duties and Responsibilities
- Responding to user inquiries: Answering technical questions from users regarding computer hardware, software, network access, email, and other IT related issues through phone calls, emails, or in person.
- Troubleshooting basic problems: Diagnosing and resolving common technical issues like password resets, printer malfunctions, application crashes, and connectivity problems.
- Remote assistance: Providing remote support to users through tools like screen sharing to troubleshoot issues on their computers.
- Escalating complex issues: Identifying issues that require further technical expertise and forwarding them to higher-level IT support teams.
- Basic hardware troubleshooting: Assisting with basic hardware issues like connecting peripherals, troubleshooting monitor problems, or identifying potential hardware failures.
- Additional duties as assigned.
Performance Requirements
- Knowledge of RIS/PACS processes and data flow.
- Skill in communicating with computer users at all levels.
- Ability to reason and think logically.
- Knowledge of Windows - all versions.
- Ability to apply judgment and initiative to solve problems.
- Customer Service Oriented. Providing a positive and helpful experience for users.
- Attention to detail. Accurately document user issues in helpdesk ticketing system.
- Ability to work under pressure handling multiple inquiries simultaneously
Education
High school diploma or GED
Experience
- Min. 2 years computer troubleshooting experience
- Help desk experience preferred.
Certificate/License
- CompTIA A or equivalent, preferred but not required
