IT SUPPORT ANALYST I

Job Posting: IT Support Analyst I
Location: Ocala, FL
Position Type: Full-Time

Reliance Management Services is seeking a highly motivated and skilled IT Support Analyst I to join our team. In this role, you will be responsible for installing, maintaining, troubleshooting, and upgrading computer hardware, software, personal computer networks, and peripheral equipment. You will also provide essential user training and assist with the daily IT support needs of the organization.

Key Responsibilities:

• Install, configure, and upgrade operating systems and software, utilizing standard business and administrative applications.
• Assemble and configure computers, monitors, network infrastructure, and peripherals (such as printers, scanners, etc.), and ensure proper cabling for new installations and office reconfigurations.
• Troubleshoot hardware, software, email, network, and peripheral equipment problems, making necessary repairs and corrections.
• Serve as a technical resource for users, offering troubleshooting assistance and facilitating communication via a centralized help desk.
• Recommend hardware and software acquisitions and assist users with evaluating their needs.
• Provide training and instruction on standard business software (word processing, spreadsheets, database management), including written documentation as needed.
• Maintain accurate records of equipment repairs, installations, and removals, ensuring proper tracking of hardware malfunctions.
• Recommend improvements to operating procedures and contribute to the development of procedure manuals.
• Participate in the planning, design, and acquisition of new or upgraded hardware and software systems.
• Stay current with technology trends and recommend modifications as necessary.
• Ensure confidentiality and demonstrate competencies relevant to the position.

Preferred Knowledge and Skills:

• High school diploma or GED required.
• Two years of experience in computer installation, maintenance, and repair or an equivalent combination of education and experience.
• Valid Florida Class E driver’s license and a satisfactory driving record.
• Knowledge of computer hardware, software, and peripherals, including CPUs, servers, network systems, and printers.
• Understanding of financial, business, and administrative applications, and the associated hardware and software.
• Familiarity with current technologies in applications, networks, and telecommunications.
• Skilled in troubleshooting and resolving hardware and software issues.
• Ability to clearly explain technical concepts to non-technical users.
• Competence in installing, configuring, and upgrading business software and hardware.
• Strong organizational skills and ability to prioritize work effectively to meet deadlines.
• Excellent communication skills, both verbal and written.

Our Promise to You:

Reliance Management Services is committed to fostering a supportive and inclusive work environment where your contributions are valued. As a member of our team, you will have opportunities to thrive and grow professionally in a company that cares about its employees and the high-quality care we provide to our patients.

Employee Benefits:

• 15 days of Paid Time Off (PTO)
• 8 Paid Holidays
• Medical, Dental, and Vision Insurance
• Paid Life and AD&D Insurance
• Employee Assistance Program (EAP)
• Employee Recognition Programs
• Corporate Discounts
• 401K Program
• Employee Referral Bonus Program

Equal Opportunity Employment:

Reliance Management Services is an equal opportunity employer and adheres to federal, state, and local anti-discrimination laws. We are a drug-free and tobacco-free workplace, and all candidates must complete a drug screening and background check after receiving an employment offer.

We Participate in E-Verify.

If you are passionate about IT support and want to join a company that is committed to both your personal and professional growth, we encourage you to apply today!