What are the responsibilities and job description for the Telerad Support II - Remote position at Radiology Associates of Ocala?
About Us:
Radiology Associates leads the Eastern Central Florida area in patient care and medical imaging, providing our patients with the highest quality imaging services using state-of-the-art technology in a caring, comfortable, and professional setting. Our employees are the key to creating exceptional patient experiences and fostering a positive work environment. We are committed to building a diverse community where every employee is valued and their contributions recognized. We are an elite team working in a facility awarded the Breast Imaging Center of Excellence by the American College of Radiology. If you’re seeking growth, stability, or simply want to join an exceptional team, we’d love to meet you!
Job Description:
We are seeking a full-time Remote Tele Assist Support II to assist various fast-paced outpatient imaging centers. This role supports multiple external clinical applications, systems, and workflows for 24/7/365 multi-facility hospitals and outpatient sites. You’ll be working directly with Radiologists and hospital staff across the United States, supporting them in urgent patient care scenarios. Access to reliable, high-speed internet is required.
What You’ll Get to Do:
- Collaborate with Clinical Applications, TelAssist, and IT support teams to administer and support clinical applications and related systems for all Radiologists within the organization.
- Diagnose and escalate technical issues to IT support, especially during after-hours coverage.
- Build relationships with Radiologists and hospital/ER staff (Advent, HCA, Tampa General, USVI Hospital, and Halifax facilities, plus smaller outpatient facilities).
- Analyze data to troubleshoot and resolve system issues.
- Install and update software and hardware drivers.
- Log and update service requests and tickets.
- Change configurations, settings, and permissions to resolve computer issues.
- Perform basic troubleshooting of computer applications and related systems and escalate as needed.
- Complete project work related to hospital and/or Teleradiology workflows.
- Other duties as assigned.
What You Will Need to Be Successful:
- High school diploma or equivalent (additional IT/computer or clinical certifications preferred).
- Experience with MS Office (Word, Excel, Outlook, etc.).
- IT experience in Level 1 troubleshooting and resolutions.
- 1 years of experience in a clinical/healthcare environment (Radiology background highly desirable).
- Familiarity with multi-application systems in an outpatient or hospital-based environment.
- Experience with PACS, RIS, and dictation systems a plus.
- Ability to work independently with excellent time management, multi-tasking, and prioritization skills.
- Ability to work well in a team, solve problems effectively, and communicate clearly.
- Ability to maintain patient confidentiality.
- Excellent verbal and written communication skills.
- Ability to respond quickly and fluidly to issues as they arise.
- Collaborative mindset and strong relationship-building skills.
- Knowledge of HL7 and DICOM formats.
- Basic understanding of IT auditing and security compliance.
- Intermediate computer skills.
What We Offer:
- Affordable Medical, Dental, and Vision Insurance
- Employee Assistance Program (EAP)
- Paid Time Off & Paid Holidays
- Paid Life and AD&D Insurance
- Travel Assistance & Identity Theft Assistance
- Employee Recognition Programs
- 401K Program
- Employee Referral Bonus Program
Radiology Associates is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances. We are a drug-free and tobacco-free workplace and participate in E-Verify.
