What are the responsibilities and job description for the Front Desk Agent position at Radisson Hotel Colorado Springs Airport?
Job Title: Front Desk Agent
Location: Radisson Hotel Colorado Springs, Colorado Springs, CO
Job Type: Full-Time/Part-Time/Flexible Schedule/Days/Nights/Weekends/Holidays
About Us: Radisson Hotel Colorado Springs is dedicated to providing exceptional service and a memorable experience for our guests. We are a dynamic and diverse team committed to creating a welcoming atmosphere and exceeding expectations. Join us in delivering top-notch hospitality in the heart of Colorado Springs!
Position Summary: As a Front Desk Agent at Radisson Hotel Colorado Springs, you will be the first point of contact for our guests. Your role is crucial in ensuring a smooth and pleasant check-in and check-out process while addressing any inquiries or concerns. We are looking for a motivated and friendly individual who thrives in a fast-paced environment and is dedicated to providing outstanding guest service.
Key Responsibilities:
- Guest Service: Greet guests warmly upon arrival, provide information about hotel services and local attractions, and address any inquiries or special requests.
- Check-In/Check-Out: Efficiently handle guest check-ins and check-outs, ensuring accuracy and professionalism in all transactions.
- Reservations: Manage room reservations, including making changes or cancellations as needed, and ensure accurate information is maintained in the reservation system.
- Communication: Maintain clear and effective communication with guests, housekeeping, and other hotel departments to ensure seamless operations.
- Problem Resolution: Handle guest complaints or concerns promptly and professionally, seeking solutions to ensure guest satisfaction.
- Cash Handling: Process payments, manage cash drawers, and prepare daily financial reports in accordance with hotel policies.
- Security: Ensure guest and hotel security by following established protocols, including monitoring access and reporting any unusual activities.
- Administrative Tasks: Perform administrative duties such as filing, data entry, and maintaining records as required.
Qualifications:
- High school diploma or equivalent
- We hire personality and teach the job
- Must be friendly and eager to learn
- Previous experience in a front desk or customer service role in a hotel setting preferred, but not required.
- Strong interpersonal and communication skills, with a focus on delivering exceptional guest experiences.
- Ability to handle multiple tasks simultaneously and work efficiently under pressure.
- Basic computer skills
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Employee discounts on hotel stays and dining
- Friendly and supportive work environment
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Colorado Springs, CO 80916 (Required)
Work Location: In person
Salary : $16 - $17