Global Accounts Director - M&E and Business Travel

This role is Remote role. Location TBC but ideally US East Coast.

As the

Global Accounts Director for Meeting and Events as well as Business Travel  you will strategically drive all profitable

revenue (MICE, Group & Transient, long-stays)

and market share growth for RHG globally, through the focus on selected

portfolio of strategic accounts and strategic industries / segments. You will lead

the account portfolio to ensure that all opportunities (all brands) are

optimized from, to and within the areas and theatres. You will also :

• Develop

relationships with identified key international accounts within appropriate

region / segment in order to drive all profitable revenue in MICE, Group, Transient and long-stays

revenues and market share growth for the Radisson Hotel Group.

an ambassador between hotels, areas, accounts becoming an acknowledged expert

on the RHG international markets and customer issues within the territory to

all RHG entities.

deep knowledge of each account including it’s locations, performances,

pipeline, supplier management, strategical focus, KPI and vision of next 3-5

years

opportunity for Radisson Hotel Group

Intermediaries (TMC-PCO) where appropriate to ensure account development is

properly implemented at all levels including senior leadership (global, Theatre

and national when applicable)

Members across Areas to deliver total Account planning.

the creation and carrying over of strong dedicated global account plans

including strategical goals, development activities based on account potential,

differentiated by segment to be developed with a traceable ROI.

negotiation and coordinate with relevant teams the creation of MSA (Master

Service Agreement) for the given portfolio.

ambassador and expert in the segments led (MICE, Transient & Long Stay) as

well as the industries of which the portfolio is composed to deliver upon RHG’s

global strategy.

actively participating in shaping up the future of Global Account Management by

engaging the accounts given to participate into different transformation

projects, panel discussions or advisory boards for example.

Examples of some of the Key Responsibilities :

develop and manage a portfolio of selected Accounts across EMEA and APAC as per

RHG customer lifecycle standards.

drive all profitable revenue (MICE, Group & Transient, long-stays) growth

through the strategic accounts to meet budget, and capture opportunities for

the Radisson Hotel Group (all brands and types)

expert with product knowledge for RHG’s portfolio in EMEA and APAC, to enable

to have both a helicopter view and a deep dive focus on selected key hotels

performance meetings on account portfolio reviewing key KPIs and expected

developments with a strategical approach of each account individually.

business case process for set portfolio, with a strategical approach and the

ability to gather and analyze client’s information from different sources to

uncover development opportunities

client negotiation meetings with a structured multi-hotels strategical lens, to

optimize RHG strategies and maximize market share globally. Including ability

to demonstrate negotiation results based on portfolio analysis in a structured

manner.

keep up to date with all developments of account portfolio within the different

sources to ensure maximization of opportunities (client industry events,

newspapers, peers discussions, webinars etc).

autonomous in developing and implement focused strategies globally aiming at

account growth in order to penetrate accounts and communicate to all internal

stakeholders, leveraging collaboration based on preliminary carried analytics.

a force or proposition to our marketing department on tactical communication

activity to underpin the Corporate / MICE strategies and deliver increased

customer / market share.

levels of the account including third parties (when relevant) and leadership

team enabling to increase conversion and market share.

Competencies and Skills :

profile is a confident and knowledgeable leader, persuasive and proactive, with

a clear understanding on how to grow account portfolio. Sound strategic ability

with commercial awareness of transient and M&E with ability to lead

execution of aligned plans to create and deliver the portfolio’s strategy in

alignment with the company’s revenue growth. Possess analytical mind-set and

sound problem-solving capabilities to ensure progress and enhance business

results. Is influential and collaborate with ability to involve and engage

multiple stakeholders. Act in a structured way, thorough and delivers on

commitments, ability to make decisions to move forward, multitasking and can

adapt quickly to meet objectives.

university graduate qualification or similar diploma - Business Administration,

Hospitality or related higher education.

Minimum Experience :

least 5 years of sales account management experience in hospitality / tourism

industry.

record of Sales excellence and performances.

within hospitality and related travel / corporate companies is an advantage.

in English

to travel within the Americas on regular basis and to Europe upon business

needs.