What are the responsibilities and job description for the Front Desk Agent position at Radisson Hotel Hauppauge?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the computerized reservation system
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and provide information about hotel amenities, services, and local attractions
- Maintain a neat and organized front desk area
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel staff to ensure guest satisfaction
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficient in using computerized reservation systems and phone systems
- Attention to detail and accuracy in handling guest information
- Problem-solving skills to address guest concerns or issues
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time, Temporary
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Work Location: In person
Salary : $16 - $19
