What are the responsibilities and job description for the Front Office Supervisor position at Radisson Hotel Salt Lake City Downtown?
Radisson Hotel Salt Lake City Downtown
We’re looking for a Hotel Front Desk Supervisor to assist guests with Front Desk requests and balance accounts. Front Desk responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
This is a full time position 32-40 hours weekly. You will be cross trained at Front Desk Operations & Night Audit Operations.
-Reports to Front Office Manager
Responsibilities
- Meeting with the Front Office Manager & Assistant Front Office Manager to review daily activities.
- Review Logbook, Group Resumes, 10-Day Reports, and Daily Occupancy Levels in order to prioritize tasks.
- Ensure shift checklists are completed by the Front Desk & Bell staff, and then properly file them.
- Ensure that Radisson Hotel Front office standards are adhered to by training and supporting front office staff.
- Provide personal attention to the needs of the guests and the front office staff.
- Provide hotel guests with excellent service at check-in, check-out, and throughout their stay.
- Correct and prevent guest issues through appropriate use of the Yes I Can! and 100% Guest Satisfaction Guarantee Procedures Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
Skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
- Availability to work overnight
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $19