Client Success Manager

About Radix

Radix is a fast-growing SaaS company serving the multifamily industry with actionable data and insights. Our values-Curiosity, Resilience, Impact, Courage, and Responsibility-are at the heart of how we operate and grow. At Radix, building products isn't just about adding features-it's about delivering transformative insights that empower the multifamily industry. Our Client Success Manager role is crucial to ensuring our clients' long-term success and realizing the full value of their Radix investment.

Your Impact

As a Client Success Manager, you will be directly responsible for shaping the success of enterprise clients by leveraging strategic insight, resilience, and curiosity to drive continuous value. Your work will involve fostering trust-based relationships, anticipating client needs, and delivering actionable recommendations that impact their business outcomes. You will utilize strong leadership, courage, and a deep sense of responsibility to own and drive client success plans and collaborate cross-functionally to ensure seamless delivery of Radix's value proposition.

Key Outcomes

• Foster Strong Relationships: Build long-lasting partnerships with enterprise clients, becoming a trusted advisor who can drive significant, positive business outcomes.
• Strategic Impact: Take the lead in understanding clients' goals and translating them into actionable, strategic plans that leverage Radix's products and services for measurable impact.
• Data-Driven Growth: Use your analytical mindset to dig deep into client data and market trends, uncovering growth opportunities and ensuring clients realize full value from our solutions.

• Collaborative Leadership: Collaborate cross-functionally to ensure all client needs are met seamlessly and that the Radix value proposition is consistently delivered.

Key Responsibilities

• Build and maintain strong relationships with assigned clients, acting as a strategic consultant and trusted advisor on all aspects of their business
• Conduct regular meetings with clients to understand their business needs and goals, and provide guidance and recommendations on how Radix products and services can help them achieve those goals
• Analyze client data and market trends to identify opportunities for growth and improvement and develop strategic plans to capitalize on those opportunities
• Collaborate with cross-functional teams, including Sales, Product, Implementation, and Support, to ensure a seamless client experience and delivery of value-added services
• Provide regular reporting and analysis to internal stakeholders on client performance, satisfaction, and engagement
• Stay up to date on industry trends and best practices, and share knowledge and insights with clients and internal stakeholders

What You Bring

Experience

• 3 years in client success, account management, or consulting roles, preferably in a SaaS or technology environment
• Experience within the Multifamily Industry is a plus.

Skills

• A proven ability to drive impactful business outcomes through the strategic alignment of people, processes, and technology.
• Strong ability to connect industry context to creative, pragmatic solutions that deliver tangible results.
• Self-driven with a keen ability to navigate challenges independently and with resilience. You know when to seek guidance and when to take calculated risks.
• Desire to thrive in a fast-paced, ever-evolving environment where you're empowered to make decisions and drive change with courage and accountability.

Personal Attributes

• Curiosity: An inquisitive mindset that drives exploration and innovation.
• Resilience: The ability to navigate uncertainty and lead teams through challenges.
• Impact-Focused: A results-driven approach that prioritizes outcomes over outputs.
• Courage: Willingness to take bold risks and challenge conventional thinking.

• Responsibility: A leader who takes full ownership of product success and team performance.

How We Work at Radix

At Radix, we thrive in an environment built on trust and collaboration. Our values of resilience, curiosity, impact, courage, and responsibility guide everything we do. We trust our team members to make the right decisions for our customers, our product, and our colleagues without micromanagement, empowering everyone to bring their best self to the table.

Join us at Radix, where your curiosity, courage, and impact drive real, tangible change in an industry that's waiting for innovation.