What are the responsibilities and job description for the OCCS Analyst Voice Admins Team position at RadNet?
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as an Omni Channel Communications Services (OCCS) Analyst - Voice Admins Team, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as an Omni Channel Communications Services (OCCS) Analyst - Voice Admins Team, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will
- Provide technical support for the multiple communication systems, addressing issues and ensuring quick resolution.
- Collaborate with cross-functional teams to troubleshoot and resolve communication-related problems.
- Configure and optimize communication infrastructure components, including IP telephony, video conferencing, messaging platforms, collaboration tools, and faxing platforms.
- Implement and maintain omni channels of communication systems to meet organizational requirements.
- Implement security measures to safeguard the omni-channel communication systems and data.
- Collaborate with IT teams to ensure interoperability and seamless integration with other systems.
- Create and maintain detailed documentation of the omni channels of communication configurations, processes, and procedures.
- Prepare training material for end-users and support teams on properly using communication tools.
- Monitor system performance and conduct regular assessments to identify areas for improvement.
- Manage relationships with vendors, ensuring service level agreements are met.
- User provisioning for various communication platforms.
- Exercise sound judgement and an ability to remain professional in all situations.
- You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
- You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.
- An Associate degree in information technology, telecommunications, or a related field is preferred but not required.
- Ability to troubleshoot and arrive at reasonable solutions to problems.
- Proficiency in IP telephony, VoIP, video conferencing, messaging platforms, and collaboration tools.
- Strong attention to detail.
- Experience with project management methodologies and tools.
- Excellent communication, leadership, and problem-solving skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong written and verbal skills are a must to interact with a diverse base of individuals, including executives, technical, professional, and office staff members, as well as national resources.
- Ability to communicate effectively in person and writing with all employees, customers, and vendors.
- High level of proficiency and demonstrated effectiveness in problem determination and resolution.
- Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines.
- Ability/flexibility to travel to/between sites as needed.
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.
