What are the responsibilities and job description for the Scheduler position at RadNet?
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Medical Scheduler you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Medical Scheduler you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will
- Properly schedule all procedures and answer incoming calls in a courteous and professional manner.
- Place calls to referring physicians for patients expressing difficulty with scheduling.
- Enter accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
- Update account information at the point of scheduling.
- Utilize RIS filter screens to answer questions associated with insurance, procedures and preps.
- Pre-register, scans documents, input clinical data as needed for appointment and requests films as needed
- Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
- You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
- You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.
- Requires High School Diploma and/or at least 1 year of medical/radiology office work experience (or medical training program/education)
- Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills.
- Ability to foster teamwork, inter-personal awareness, and initiative.
- Medical terminology knowledge.
- Must be located within 50 miles of our Rochester, NY Contact Center
