What are the responsibilities and job description for the Strategic Service Writer position at Radwell International Inc.?
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Repair service writing
- Provide customer service & support
- Work jointly with sales staff to close orders
- Process & manage customer quotes not assigned to a salesperson
- Open repair quote expediting (follow-up w/ customers to obtain quote approval)
- Repair order expediting (provide order status updates to customers)
- Quote-to-order transfer
- Complete CRM task assignments w/ customer oriented follow-up to assure completion
- Outsource Processing (requires working w/ vendors & customers to complete repair orders)
- Assist Strategic Service Support Manager & team as needed
- Standard order processing tasks
- Manage all Buckets within CRM pertaining to the Service Writer Department (Pending Customer Approvals, BER’s, Repair/Eval, Outsource Eval, etc)
May be modified from time to time. Other duties, tasks and work may be assigned
PHYSICAL DEMANDS
Occasional sitting, reaching, working overhead, climbing or balancing, stooping, kneeling, crouching or crawling, frequent walking and lifting up to 25 pounds
QUALIFICATIONS
- Good communication and customer service skills
- Knowledge of Microsoft based systems such as Excel, Outlook
- Team player able to function under daily goal driven environment
- Other duties, tasks and work as may be assigned/modified from time to time
KNOWLEDGE & SKILLS REQUIRED
- Strong Computer proficiency
- Ability to multi-task
- Ability to work at fast pace
- Attention to detail
- Problem solving abilities
- Good communication skills
EDUCATION & EXPERIENCE
- High School diploma or equivalent required
- One to three years related experience and/or training
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Education:
- High school or equivalent (Required)
Ability to Commute:
- Saint Charles, MO 63301 (Required)
Work Location: In person
Salary : $20
