What are the responsibilities and job description for the Online Sales Coordinator position at Radwell International?
JOB SUMMARY
Monday-Friday 8am-5pm
Responsible for handling customer inquiries and incoming sales leads as well as pro-active outbound selling. Ensure customer inquiries generated by email, eBay and internal requests are completed in a timely manner. Managing the eBay store to assure optimal positive feedback which will affect our rating.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Respond to customer inquiries to Radwell by phone, email or through other means
- Manage orders placed at Radwell.com and eBay.com
- Help to achieve and maintain company goals
- Capture sales opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
- Source products for manufacturers not currently supplied by Radwell (new products)
- Check inventory and fulfill order out of inventory if possible
- Notify customers of price and delivery changes for orders placed online
- Correspond with customers via phone and e-mail and respond to customers in a timely, efficient, and professional manner
- Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
- Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
- Manage feedback for all orders placed to assure positive feedback
- Performing product and price maintenance in “pricetool” and other business systems; Building new part numbers as needed
- May be modified from time to time. Other duties, tasks and work may be assigned.
QUALIFICATIONS
KNOWLEDGE & SKILLS REQUIRED
EDUCATION & EXPERIENCE
Required Skills
Required Experience
