What are the responsibilities and job description for the Sales Support Order Entry position at Radwell International?
JOB SUMMARY
Monday to Friday 8am-5pm
Responsible for fielding calls from customers wanting to place orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer calls for customers looking to place orders thru the phone queue
- Enter data accurately in order entry screen.
- Confirm customer details updating in P21 where needed
- May need to interact with manufacturers on obsolete parts and update customer
- May need to source products and best price for manufacturers not currently supplied by Radwell (new products)
- May need to audit and update part number information in Radwell Systems (Spectrum)
- Confirm all orders to customer in writing thru P21 system
- Attach marketing information to customer correspondence introducing Radwell product offering
- Correspond with customer via phone and e-mail
- Enter quotations and orders into sales order processing systems
- Build new customers in sales order processing systems
- Perform product and price maintenance in Radwell Systems (Pricetool / Spectrum) and other business systems; Build new part numbers as needed
- Assist in business system database cleanup and ongoing maintenance updating customer information where necessary
- Take direction from managers and assistant managers and allow the manager to approve all prices prior to the potential customer being quoted
- Pick up customers on hold when needed
May be modified from time to time. Other duties, tasks and work may be assigned
METRICS
To be defined by your Team Leader and set in your monthly goals.
QUALIFICATIONS
KNOWLEDGE & SKILLS REQUIRED
EDUCATION & EXPERIENCE
No specific educational or experience requirements; however, previous sales, internet customer service, or related educational experiences are helpful.
CERTIFICATES, LICENSES, REGISTRATIONS
None required
PHYSICAL DEMANDS
This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)
BONUS / COMMISSION PLAN
Eligible for bonus program after successful completion of introductory 90 days.
EMPLOYEE EVALUATION SUMMARY
Employee will be evaluated on quantitative productivity levels regarding amount of sales that result from actions, number of items processed / followed-up and related activity.
The employee will also be evaluated according to customer satisfaction levels as identified by customers through our survey system and other feedback mechanisms. In addition to regular coaching, employee will receive the following written evaluations :
WORK SCHEDULE
The schedule will generally be 8 : 00 am and 5 : 00 pm, Monday through Friday with one-hour break. Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.
WORK ENVIRONMENT
The environment is a professional open call center office environment. It may be necessary from time to time to go to our inventory warehouse or our repair center relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Access card must be worn at all times. Radwell Safety Policies must be adhered to at all times.
Required Skills
Required Experience
