Salesforce Admin / Configuration Leader

IT & Software Development

Willingboro, NJ

ID: 4003-967

Full-Time/Regular

Job Summary

Monday-Friday 8am-5pm

Location: Willingboro, NJ; Chicago, IL; Denton, TX

We are seeking a highly skilled Salesforce Admin / Configuration Leader to lead the administration, configuration, and optimization of our new Salesforce platform. This role is pivotal in designing and implementing scalable solutions to meet evolving business needs, enhancing the Salesforce experience for our users, and ensuring data integrity across all integrated systems. The ideal candidate will bring hands-on expertise in Salesforce administration, configuration, and best practices, along with a collaborative approach to project management and stakeholder engagement.

Essential Duties And Responsibilities

• Salesforce Administration:
• Serve as the primary system administrator for Salesforce, handling user setup, profiles, permissions, and data visibility.
• Maintain, manage, and optimize Salesforce configuration, including custom objects, fields, record types, workflows, and validation rules.
• Configuration & Customization:
• Design, develop, and implement scalable Salesforce configurations, workflows, and automations aligned with business requirements.
• Oversee the configuration and customization of the Salesforce platform to improve user experience and streamline processes.
• Collaborate with business teams to understand requirements and translate them into effective Salesforce solutions.
• Data Integrity & Management:
• Maintain data quality and integrity by implementing best practices for data hygiene, including de-duplication, standardization, and validation processes.
• Develop and execute data migration and cleansing processes as needed.
• Project Leadership & Stakeholder Management:
• Lead cross-functional projects related to Salesforce enhancements and improvements, working closely with stakeholders in Sales, Marketing, Operations, and IT.
• Coordinate with other teams to manage and prioritize incoming requests, set project timelines, and deliver solutions within agreed timeframes.
• System Maintenance & Security:
• Regularly monitor and update the Salesforce platform to ensure performance, security, and compliance with corporate policies.
• Manage and review security settings, including access controls, data permissions, and role hierarchies.
• Training & Support:
• Provide training and ongoing support to end-users to maximize their proficiency in Salesforce features and processes.
• Develop and maintain documentation for Salesforce configuration, workflows, and best practices.
  

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
• Salesforce Administrator Certification (ADM-201) required; Advanced Administrator (ADM-211) and/or other Salesforce certifications are a plus.
• 5 years of hands-on experience in Salesforce administration and configuration.
• Proven experience in managing Salesforce workflows, process automation, security settings, and data governance.
  
  

Knowledge & Skills Required

• Proficiency with Salesforce Flow, Process Builder, Lightning App Builder, and Validation Rules.
• Familiarity with third-party integrations and Salesforce AppExchange tools.
• Experience with project management methodologies (Agile, Scrum, etc.).
• Strong communication and problem-solving skills with the ability to interact effectively with both technical and non-technical stakeholders.
• A proactive mindset with a commitment to continuous learning and improvement.
• CPQ/Rev Cloud administration experience a plus
• Genesys/CTI/pure cloud/omni integration, and API integration experience a plus
  
  

PHYSICAL DEMANDS

• Continuous sitting and typing for extended periods.
• Occasional, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
• Lifting requirements include occasional lifting of up to 25 pounds
• Frequent walking or standing may be required at times