What are the responsibilities and job description for the Online Sales Coordinator position at Radwell?
Sales
Stoney Creek, ON • ID:
4216-967
Department: Canada
Reports To: Senior Sales Team Coordinator
Status: Hourly, Full-Time
JOB SUMMARY
Responsible for managing Web Order requests, e-mails sent to CAsales@ (requests from the website) while assuring customers receive timely responses and the highest level of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage customer inquiries sent to Radwell via the internet or through other electronic means generally not initiated by telephone inquiry
Manage sales opportunities for sales leads originating from the internet for the brokered/distribution sales division (new products) and remanufactured/used products division; perform all sales tasks to turn the opportunity into a billable sale
Respond to customer inquiries to Radwell by phone, or through other means
Assure all requests are responded to
Assign web request and GPS (Global Part Sourcing) inquiries
Source products for manufacturers not currently supplied by Radwell (new products)
Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
Process CA Web Orders.
Correspond with customers if clarification, approval, or notification is required for a Web Order.
Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
Interact with all departments within Radwell to effectively meet customer commitments
Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database
Assist in business system database cleanup and ongoing maintenance
May be modified from time to time. Other duties, tasks and work may be assigned
METRICS
# of Requests received
# of Requests answered
# of Requests quoted/closed
Volume and profit generated by Web Orders & online requests
PHYSICAL DEMANDS
This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)
BONUS/COMMISSION PLAN
Not applicable
EMPLOYEE EVALUATION SUMMARY
This is a full time position with hours from 8:00 am to 5:00 pm Monday through Friday. Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.
WORK ENVIRONMENT
The environment is a professional open call center office environment. It may be necessary from time to time to go to our inventory warehouse or our repair center, or to other departments relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Access card must be worn at all times. Radwell Safety Policies must be adhered to at all times.
EMPLOYER'S RIGHTS
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Accommodations for accessibility are available upon request.
Required Skills
QUALIFICATIONS
Friendly, outgoing personality
Professional attitude
Ability to handle high-volume, fast-paced environment
Ability to multi-task
Computer experience
Ability to work well with other employees
Strong communication skills
Strong computer skills
KNOWLEDGE & SKILLS REQUIRED
Strong Computer proficiency
Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
Ability to multi-task
Ability to work at fast pace
Attention to detail
Problem solving abilities
Good communication skills
Ability to sell
Required Experience
EDUCATION & EXPERIENCE
High school diploma or equivalent, advanced degree is strongly preferred
Basic computer knowledge/experience
This position is located at 1100 South Serivce Road #101, Stoney Creek, ON.
Stoney Creek, ON • ID:
4216-967
- Full-Time/Regular
Department: Canada
Reports To: Senior Sales Team Coordinator
Status: Hourly, Full-Time
JOB SUMMARY
Responsible for managing Web Order requests, e-mails sent to CAsales@ (requests from the website) while assuring customers receive timely responses and the highest level of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage customer inquiries sent to Radwell via the internet or through other electronic means generally not initiated by telephone inquiry
Manage sales opportunities for sales leads originating from the internet for the brokered/distribution sales division (new products) and remanufactured/used products division; perform all sales tasks to turn the opportunity into a billable sale
Respond to customer inquiries to Radwell by phone, or through other means
Assure all requests are responded to
Assign web request and GPS (Global Part Sourcing) inquiries
Source products for manufacturers not currently supplied by Radwell (new products)
Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
Process CA Web Orders.
Correspond with customers if clarification, approval, or notification is required for a Web Order.
Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
Interact with all departments within Radwell to effectively meet customer commitments
Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database
Assist in business system database cleanup and ongoing maintenance
May be modified from time to time. Other duties, tasks and work may be assigned
METRICS
# of Requests received
# of Requests answered
# of Requests quoted/closed
Volume and profit generated by Web Orders & online requests
PHYSICAL DEMANDS
This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)
BONUS/COMMISSION PLAN
Not applicable
EMPLOYEE EVALUATION SUMMARY
- Introductory - Will be written at approximately 90 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
- Quarterly reviews – Employee will be given a brief written quarterly review primarily focused on qualitative performance and measurement of activity
- Annual Reviews – Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period.
This is a full time position with hours from 8:00 am to 5:00 pm Monday through Friday. Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.
WORK ENVIRONMENT
The environment is a professional open call center office environment. It may be necessary from time to time to go to our inventory warehouse or our repair center, or to other departments relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Access card must be worn at all times. Radwell Safety Policies must be adhered to at all times.
EMPLOYER'S RIGHTS
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Accommodations for accessibility are available upon request.
Required Skills
QUALIFICATIONS
Friendly, outgoing personality
Professional attitude
Ability to handle high-volume, fast-paced environment
Ability to multi-task
Computer experience
Ability to work well with other employees
Strong communication skills
Strong computer skills
KNOWLEDGE & SKILLS REQUIRED
Strong Computer proficiency
Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
Ability to multi-task
Ability to work at fast pace
Attention to detail
Problem solving abilities
Good communication skills
Ability to sell
Required Experience
EDUCATION & EXPERIENCE
High school diploma or equivalent, advanced degree is strongly preferred
Basic computer knowledge/experience
This position is located at 1100 South Serivce Road #101, Stoney Creek, ON.
