What are the responsibilities and job description for the Order Fulfillment Supervisor position at Radwell?
Willingboro, NJ • ID:
4217-967
Monday-Friday 10 am- 7 pm
This management position is responsible for supervising the daily operations of the order fulfilment team. Distribute and monitor workload, motivate team to ensure order are picked and invoice in accordance with our quality guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervise the daily operations of the Order Fulfillment Resolution Associates
Responsible for routing/delivering all picked inventory to specific drop off locations throughout the production floor
Manage incoming sales order workload
Manage incoming production order workload
Ensure timely and accurate invoicing
Delivering all invoiced orders to shipping in a timely and organized manner
Manage incoming Credit Holds
Mentor and train all new team members
Cross-Train team members as needed
Monitor daily activities to ensure that accuracy, and quality standards are maintained
Troubleshoot and help resolve workflow or system issues
Excellent communication with direct managers, peer supervisors and direct team members
Contribute to the development of processes and procedures
Promote safety, workspace organization and cleanliness
Maybe be modified from time to time. Other duties may be assigned.
METRICS AND MEASUREMENTS
Warehouse Operations Supervisors will be expected to ensure all direct reports maintain a goal attainment level of at least 100% based on the established performance metrics (TBD). Failure to meet this minimum level for a period of two consecutive months will result in MRS action.
SUPERVISORY RESPONSIBILITIES
Order Fulfillment Associate
Temporary Labor (as needed)
QUALIFICATIONS
Supervisory experience
Detail oriented
Computer literate
Some technical competency
KNOWLEDGE & SKILLS REQUIRED
Computer proficiency
Ability to multi-task
Ability to work at fast pace
Attention to detail
Problem solving abilities
Good communication skills
EDUCATION & EXPERIENCE
High School Diploma or equivalent preferred
CERTIFICATES, LICENSES, REGISTRATIONS
Forklift licenses (as necessary)
OSHA 30 Authorization
PHYSICAL DEMANDS
Occasional sitting, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling.
Frequent walking.
Frequent standing and repetitive hand motion.
Lifting requirements include repeated lifting of up to 10 pounds, frequent lifting of up to 35 pounds, and occasional lifting up to 100 pounds.
Frequent walking on open, raised catwalk.
BONUS/COMMISSION PLAN
Eligible for annual company performance based bonus.
WORK SCHEDULE
Work hours are typically 10:00am to 7:00pm, Monday through Friday, with one hour for lunch. Employee is expected to report to work on time and adhere to accepted time-off policies. Additional and/or off-hour shifts may be required for production coverage.
This position is located in Willingboro, NJ.
4217-967
- Full-Time/Regular
Monday-Friday 10 am- 7 pm
This management position is responsible for supervising the daily operations of the order fulfilment team. Distribute and monitor workload, motivate team to ensure order are picked and invoice in accordance with our quality guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervise the daily operations of the Order Fulfillment Resolution Associates
Responsible for routing/delivering all picked inventory to specific drop off locations throughout the production floor
Manage incoming sales order workload
Manage incoming production order workload
Ensure timely and accurate invoicing
Delivering all invoiced orders to shipping in a timely and organized manner
Manage incoming Credit Holds
Mentor and train all new team members
Cross-Train team members as needed
Monitor daily activities to ensure that accuracy, and quality standards are maintained
Troubleshoot and help resolve workflow or system issues
Excellent communication with direct managers, peer supervisors and direct team members
Contribute to the development of processes and procedures
Promote safety, workspace organization and cleanliness
Maybe be modified from time to time. Other duties may be assigned.
METRICS AND MEASUREMENTS
Warehouse Operations Supervisors will be expected to ensure all direct reports maintain a goal attainment level of at least 100% based on the established performance metrics (TBD). Failure to meet this minimum level for a period of two consecutive months will result in MRS action.
SUPERVISORY RESPONSIBILITIES
Order Fulfillment Associate
Temporary Labor (as needed)
QUALIFICATIONS
Supervisory experience
Detail oriented
Computer literate
Some technical competency
KNOWLEDGE & SKILLS REQUIRED
Computer proficiency
Ability to multi-task
Ability to work at fast pace
Attention to detail
Problem solving abilities
Good communication skills
EDUCATION & EXPERIENCE
High School Diploma or equivalent preferred
CERTIFICATES, LICENSES, REGISTRATIONS
Forklift licenses (as necessary)
OSHA 30 Authorization
PHYSICAL DEMANDS
Occasional sitting, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling.
Frequent walking.
Frequent standing and repetitive hand motion.
Lifting requirements include repeated lifting of up to 10 pounds, frequent lifting of up to 35 pounds, and occasional lifting up to 100 pounds.
Frequent walking on open, raised catwalk.
BONUS/COMMISSION PLAN
Eligible for annual company performance based bonus.
WORK SCHEDULE
Work hours are typically 10:00am to 7:00pm, Monday through Friday, with one hour for lunch. Employee is expected to report to work on time and adhere to accepted time-off policies. Additional and/or off-hour shifts may be required for production coverage.
This position is located in Willingboro, NJ.
