Automotive Luxury Parts Counter Specialist

Job Description

Job Description

Parts Counter Job Description

ESSENTIAL JOB DUTIES : but not limited to this list

• Greet telephone and walk-in customers in a professional and courteous manner
• Support inventory management initiatives by processing lost sales daily.
• Process Parts Orders
• Determine parts needed by analyzing information / description provided by the customer. Provide price quotes and information requested by the customer in a timely manner.
• Check parts inventory for needed customer items in stock and initiate special orders if necessary.
• Invoice charge customers or collect payment from cash customers. Pull parts for the shop and attach to repair orders as directed.
• Ensure that Special Ordered Parts receive priority and distribute to customers in a timely manner.
• Follow up on quotes given to customers.
• Process customer returns and warranty claims according to written policies.
• Assist in the physical inventory of the Parts Department.
• Maintain a clean and orderly work area according to Company policies and procedures.
• Other duties may be added or removed at management discretion.

Pay is salary plus monthy commissions