What are the responsibilities and job description for the Automotive Sales Consultant position at Rafih Auto Group?
Sales Consultant
Position Summary: Our sales consultants are responsible for all aspects of the car sale from lead generation to car delivery. They are expected to have a great understanding of the product and be able to articulate product specifications to the customers.
Requirements:
- Exhibit high level of commitment to customer satisfaction.
- Keep abreast of new products, features, accessories, etc., and their benefits to customers
- Know and understand equity and values, and is able to explain depreciation to the customer
- Valid driver’s license and clean driving record
- Strong organizational skills
Job Responsibilities:
- Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot
- Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
- Fully explain product performance, application, and benefits to prospective clients
- Describe all optional equipment available for customer purchase
- Offer test drives to all prospects while following dealership procedure to obtain proper identification from customer prior to test drive
- Establish personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet and exceed those goals
- Attend product and sales training courses as requested by sales manager
- Write complete sales orders and process paperwork in accordance with established dealership policies
- Prepare sold vehicles for customer delivery prior to customer arrival
- Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork
- Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department
- Follow up on all post-delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met
- Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
- Not limited to this list of duties
