Ragnar Retail Operations Manager

Who we are:

At Ragnar, we have built a premier series of road and trail running adventures. While we are excited about our progress over the past 20 years, we feel like we are just scratching the surface. We want to change how individuals spend their weekends and infuse adventure into their everyday lives.

We have built a coast-to-coast relay series, our own technology platform, dabbled in virtual events, and partnered with some amazing brands along the way. Here at Ragnar, we are a passionate and scrappy team that comes together from a wide range of backgrounds to solve incredibly complex problems and deliver amazing experiences.

We are currently looking to hire a Retail Operations Manager. The candidate will execute the on-site retail store setup, manage the seasonal retail staff, drive customer experience, and deliver on-site event partnership activations. The ideal candidate will have strong leadership skills, a deep understanding of retail operations, and a proven track record of successful management in a retail setting.

Who you are:

You are a retail expert who focuses on delivering an unforgettable experience as much as you focus on sales. You are a skilled and confident communicator who always makes customers and employees feel welcome and valued. You inspire loyalty and set an example for hard work and dedication. You are able to put together a jigsaw puzzle while skydiving without a parachute and not break a sweat...just kidding. But you are a creative problem solver who can think and react quickly to any issue you may encounter.

What will you be working on:

• Foster, support, and value workplace diversity, equality, and inclusion.
• Lead Ragnar’s on-site retail and partnership activation operations by:
• Providing oversight and management of the planning and execution of the on-site retail strategy, including (for each event) location, staffing, set-up, tear down and transport protocols, technology and infrastructure, merchandising, inventory, partnership activations, etc.
• Providing oversight and management of the planning and execution of the transition of Ragnar’s retail presence from one event to the next.
• Collaborating with the partnership and marketing teams to ensure retail partner activations are executed.
• Being well-versed in the technical aspects of all product categories and partner brands.
• Work cross-functionally with all stakeholders to create a long-term product line strategy for the Ragnar brand, identifying and ranking product and category opportunities. Then, constantly evaluate this plan, factoring in new opportunities as they are identified.
• Oversee and manage the Seasonal Event Staff team, including hiring, training, scheduling, travel, and coaching.
• Oversee and manage all vendor and partner relationships, emphasizing retail performance and the overall impact on Ragnar and its participants.
• Work in collaboration with the FitLab team on online and event store retail product design and selection.
• Provide comprehensive and concise business reporting and management, which includes:
• Line planning, including P&L Management, forecast, projected revenue and margin (including obsolete inventory plan impact).
• Managing the merchandise supply ordering and purchasing.
• Managing inventory levels and inventory tracking.
• Tracking race day metrics and using this data to improve processes continually.
• Follow and enforce established Company policies, procedures, safety protocols, and guidelines.
• Other related duties as assigned.

• 2-5 years of experience in product merchandising, retail management, and retail sales.
• Knowledge of inventory management, supply chain, and logistics.
• Familiarity with retail software and point-of-sale systems.
• Proven experience leading teams and budget management.
• Superb organizational, project management, and problem-solving skills.
• High attention to detail, efficiency, and accuracy
• Must be proficient with computers, tablets, and technology
• Possess technical & mechanical abilities (e.g., basic carpentry and/or construction skills).
• Able to work non-traditional hours on race weeks.
• Have a clean driving record and comfortable navigating travel in new and major cities.
• Able to drive large vehicles & forklifts is a plus.
• Excellent interpersonal and communication skills with the ability to work effectively independently and as a member of a team.
• Positive, customer service-focused attitude.
• Extensive Travel Required - Anticipate traveling to a minimum of 15 races/events per year (25-40% travel).
• A background check, which includes an MVR, is required for this position.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Physical demands: This is a physically demanding role. This role requires you to spend long hours managing a large outdoor event. The role requires the safe operation of heavy machinery such as forklifts, scissor lifts, Box Trucks, and utility carts. The role requires the safe operation of power/hand tools, the construction of simple structures, and the ability to transport event equipment up to 50 pounds. To complete the essential functions this role must be able to communicate with co-workers in spaces with moderate to loud levels of volume. The role also requires vision in various settings such as close, distance, color, depth, and peripheral vision. Reasonable accommodations may be made to enable persons of all abilities to perform essential role functions.
• Work Environment: The noise level in the work environment is usually moderate.