What are the responsibilities and job description for the Dispatcher - Dallas, GA position at Ragsdale Heating and Air?
Overview
Ragsdale Heating, Air, Plumbing, & Electrical is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day.
Who is Ragsdale Heating, Air, Plumbing, & Electrical?We keep growing because we hire only the best and our customers love us for it! We’ve been in the Dallas, GA area for 30 years! You’ve probably seen our name, our trucks, and our ads. What you don’t know is what it’s like to be a part of a team like ours! How much you feel appreciated for the hard work you put it. How much we inspire ongoing training and education. How it feels to have customers and fellow employees motivate you to be your very best. People often come to us looking for a job and they stay with us because they find a fulfilling career, room to grow, and opportunities to excel!
What's In It For Me?
- Market Value Compensation
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Responsibilities
What Will I Do?
- Schedule and monitor daily technician schedule
- Ensure proper job distribution, prioritize urgent calls
- Dispatch work orders to field technicians according to priority and location
- Keep customers updated on delays, notify them before tech arrives, and handle rescheduling professionally
- Review timesheet reports, track idle time, and maintain accurate service records
- Contact customers to confirm next-day appointments
- Communicate with field personnel
- Maintain accurate technician database
- Coordinate parts scheduling
Qualifications
Do I Have What It Takes?
- High School Diploma or GED preferred
- Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
- Basic computer proficiency, particularly with Microsoft applications
- Experience with Service Titan is a plus
- Must be able to work evenings and weekends
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
