Front Desk Manager- Railey Vacations/Cove Creek Lodge

Responsibilities:

• Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success.
• Collaborate with front desk, housekeeping, and maintenance departments to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them.
• Focus on the ultimate guest satisfaction and quality of services.
• Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep.
• Incorporate guest satisfaction into staff meetings, with a focus on coming up with new methods to enhance performance over time.
• Coordinate with management and human resources to interview, hire, and train hotel operations staff to ensure that all departments run well.
• Maintain complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and guest demographics.
• Represent Railey Vacations and Cove Creek Lodge with extreme professionalism and provide exceptional customer service to guests, owners, coworkers and vendors.

Preferred Skills:

• High school diploma or equivalent GED; degree in hospitality or related field of study preferred.
• Bachelors Degree in business or hospitality related preferred
• Must have at least 3 or more years of experience in the hospitality field
• Previous experience as a hotel manager, assistant manager, or hotel department manager preferred.
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills.
• Proven customer service experience as a manager; strong guest-focused mentality.

Minimum Required Skills & Competencies:

• High school diploma or equivalent
• Excellent computer, communication, and professional skills
• Must have valid driver’s license and clean driving record
• Must be available to working some holidays, weekends, and work the emergency after hours’ schedule.

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally
• Exert 50 pounds of force occasionally, use your arms and legs
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Subject to internal and external environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

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