Railey Vacations Guest Services Coordinator

Essential Responsibilities:

• Conduct arrival and departure with guests; explaining all necessary information to the guest and how to contact us with emergency situations or when they have a need. Complete necessary reporting relative to these tasks.
• Offer personal recommendations on area information such as activities, state parks, movies, grocery stores, shopping, etc. Complete Concierge tasks as they occur.
• Make payments and adjust reservation due amounts when balances are present or when adding an extra to the reservation. Maintain confidentiality with guest personal information.
• Ensure guest service standards are met during arrival, departure, and during any other contact with guest.
• Professionally address guests, including guest experience issues, in a timely manner and according to the guidelines. Complete necessary reporting relative to these tasks.
  • Complete Guest Experience preparation for Guest Arrivals.
  • Navigating and managing Guest Experience issues during stay
  • Reporting issues accurately and following process for finalizing issues for Guest Experience
  • Preparation for an attendance of the weekly Guest Experience Recap meetings
  • Processing Refunds
  • Communication with guests when damages occur and collecting amounts for damages.
• Report any Housekeeping/Maintenance/Upkeep issues to the appropriate department for follow up.
• Deliver brochures and other marketing materials throughout the Deep Creek Lake area to local businesses and restaurants.
• Clean, maintain, and organize front lobby and all areas associated with guest services.
• Any other tasks reasonably assigned by your supervisor or manager.

Minimum Required Skills & Competencies:

• Excellent written & verbal communication skills
• Must have strong organizational skills and be detail-oriented
• Go-getter/problem solver attitude.
• Previous hospitality experience is a plus.
• Knowledge of Microsoft Office software.
• Must have excellent phone and email etiquette.
• You must have a vehicle. (We reimburse mileage)
• Must have an outgoing personality and passion for the hospitality industry.
• Our office is open 365 days of the year. A flexible schedule to include weekends, evenings, and holidays is a must.
  
• High School Diploma or Equivalent.

Physically you can anticipate to:

• Express or exchange ideas by means of the spoken word via email and verbally
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Subject to internal and external environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Pay Rate: $15.00 per hour

#LI-DNI

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)