Training & Development Specialist

Description:

Location: Jacksonville, FL

Who WE are:

RailPros is the premier provider of engineering and diversified safety services to America’s rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers’ challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people-first organization, we prioritize the well-being and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services – we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

Job Summary:

The Instructional Design & Training Producer Level I will contribute to improving the quality and impact of learning content and instructional design for both new and existing courses at RailPros.

This position is responsible for assisting in the design and development of learning experiences for RailPros employees and customers (both internal and external training products). The role requires collaborating with subject matter experts (SMEs) and stakeholders to assess training needs and implement effective training solutions.

As part of the RailPros Training and Development team, this position will develop training for eLearning and instructor-led programs under the direction of senior-level team members. Training content will focus primarily on safety training and technical skills training using various instructional methodologies and multimedia tools.

Given RailPros’ emphasis on technology-driven learning, this role will also be responsible for coordinating the production and implementation of media assets for training. The ideal candidate will be proactive in designing, developing, and implementing training solutions that enhance employee performance.

Essential Duties & Responsibilities:

• Apply adult learning principles and instructional design best practices to create engaging learning activities and compelling course content (e.g., audio, video, simulations, games).
• Participate in the end-to-end development of learning content, including assessment methods to measure effectiveness.
• Design learning solutions that accommodate diverse learning styles and resonate with a broad audience.
• Collaborate with subject matter experts (SMEs) to identify training needs and knowledge gaps.
• Provide curriculum recommendations based on a requirements analysis.
• Define instructional goals and create content that aligns with them.
• Develop various training deliverables such as:
  • Training Design Documents
  • Instructor-Led Training (ILT) Instructor Guides
  • Student Workbooks, Exams, and Presentations
  • eLearning Storyboards and Modules
  • Surveys for feedback and assessments
• Work with multimedia tools to create training materials, including audio, video, animations, and simulations.
• Provide interactive learning exercises to enhance the training experience.
• Develop assessment instruments to evaluate learner performance.
• Maintain project documentation and course materials.
• Conduct follow-up studies to evaluate training effectiveness and make necessary revisions.
• Perform other duties as assigned to support business needs.

Qualifications:

Knowledge, Skills, & Abilities:

• Strong understanding of adult learning theory and instructional design methodologies for classroom-based, self-guided, and virtual training.
• Basic experience with eLearning development tools such as Articulate, Captivate, or similar software.
• Proficiency in developing instructor-led training (ILT) materials, including Instructor Guides, Participant Manuals, and Presentations.
• Expertise in Microsoft PowerPoint.
• Ability to collaborate effectively with stakeholders to achieve training goals.
• Excellent verbal and written communication skills.
• Strong proofreading and editing abilities to ensure clarity and consistency.
• Ability to write engaging instructional content, including scripts for audio and video.
• Strong time management, organization, and prioritization skills.
• Proficiency in electronic communication tools and Microsoft Office Suite.

Required Education & Experience:

• Bachelor's degree in Communications, Instructional Design, or a related field.
• Basic understanding of employee development programs or related experience in instructional design.

Preferred Education & Experience:

• HTML5 competency.
• Experience in the railroad industry or a similar technical field.
• Experience with media production for training materials.
• Experience working within a Learning Management System (LMS).

Additional Preferred Qualifications & Certifications:

• Certified Professional in Learning and Performance (CPLP) credential preferred.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.

Why Work at RailPros?

• Industry Leader in Rail Training – Be part of a company that sets the standard for rail safety and technical skills training.
• Innovative Learning & Development – Work with cutting-edge eLearning tools, multimedia assets, and instructional design methodologies.
• Collaborative & Growth-Oriented Team – Join a supportive environment with mentorship, career development, and professional growth opportunities.
• Impactful Work – Play a key role in enhancing workforce safety, technical skills, and performance in the rail industry.

Benefits & Perks:

• Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
• Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee-to-family coverage.
• Life & Disability Insurance: Employer-paid with additional voluntary options available.
• Retirement Savings: 401(k) plan with employer match.
• Paid Time Off (PTO): Generous vacation and sick leave.
• Wellness Programs: Access to various wellness initiatives and resources.
• Discount Programs: Exclusive discounts on products and services.
• Company Merchandise Allowance: Company-funded allowance for our online store.
• Health Savings Accounts (HSA): With employer match.
• Health Reimbursement Arrangement (HRA): Employer-funded.
• Flexible Spending Accounts (FSA): For dependent care expenses.
• Employee Assistance Programs (EAP): Support for personal and professional challenges.
• Professional Development: Opportunities for training and career growth.
• Work-Life Balance: Initiatives designed to support a balanced and fulfilling work life.

Join RailPros for a fulfilling career in a thriving and stable industry. Our core values drive us to excel as a team, prioritize customer satisfaction, and adapt to industry changes swiftly. Be part of a passionate and dedicated team that values continuous improvement, trust, and problem-solving. Apply now  for an opportunity to contribute to our success.

Equal Employment Opportunity (EEO):

RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on our business operations. If you are considering applying for a job and require a reasonable accommodation in accordance with the ADA, please reach out to us at peopleoperations@railpros.com. We value diversity and strive to create an inclusive environment for all employees.

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