Loan Servicing Accounting Specialist

About Us

We’re Tandem Servicing–a rapidly growing non-agency/business purpose loan servicer with a focus on construction and renovation loans. No two workdays are the same, so our team is comprised of individuals who aren’t afraid to roll up their sleeves and take care of business. Our team is energetic, fun, and committed to leading the industry by putting the relationship before the transaction.

About You

With your previous experience in accounting or loan servicing, you have a proven track record of good judgment and risk assessment, incredible attention to detail, and are highly organized with a strong understanding of cash flow processes and mortgage servicing systems. You’re driven, tech-savvy, easily adaptable to change, and are comfortable working as part of a team in a fast-growing workplace. You’re relentlessly proactive and pitch in to help your team members when they need it.

About the Job

As our Loan Servicing Accounting Specialist, your main role is to support the accounting functions for Tandem Servicing, but you will work very closely with the accounting team of our parent company (we share an office space, so it’s like one big team). The Loan Servicing Accounting Specialist must have a thorough understanding of the company’s GL system and is a subject matter expert who can research and resolve loan system errors and discrepancies. This role is part of a team that is critical to keep Tandem running smoothly and requires collaboration across multiple teams.

Here’s the long list of work areas we expect you’ll be able to manage and support on any given day at Tandem Servicing:

• Payment/ACH Processing: Review and post payments received from checks, billpay, ACH, and wires to ensure timely and accurate allocation of funds.
• Payoff Processing: Ensure accurate and timely application of payoff wires and process related payoff refunds.
• Daily Cash Reconciliation: Reconcile bank accounts and payment transactions daily, identifying and resolving discrepancies.
• Funds Transfers: Monitor and execute transfers of funds between escrow accounts, investor accounts, and operational accounts as required.
• Exception Management: Investigate and resolve exceptions, such as returned payments, unapplied funds, reallocation requests, or misapplied payments.
• Investor Reporting: Collaborate with the investor relations team to reconcile and report remittances, advances, and other cash-related activities.
• Escrow Management: Assist in balancing escrow accounts for taxes, insurance, and other disbursements.
• Customer Support: Collaborate with customer service teams to address borrower inquiries related to payment applications and account balances.
• Accounts Payable: Process borrower refunds, construction draws, and other Tandem Servicing bills.
• Compliance: Adhere to federal, state, and investor guidelines while ensuring compliance with company policies and procedures.
• Process Improvement: Identify and implement opportunities to enhance cash management processes, systems, and controls. Create and maintain online documented policies and procedures as appropriate.
• Audit Support: Provide documentation and support for internal and external audits related to cash management and mortgage servicing activities.
• Other related duties as assigned.

Skills and Attributes

• Bachelor’s degree in Finance, Accounting, or Business Administration, or equivalent work experience required.
• Strong knowledge of mortgage servicing, loan payment structures, and investor remittance requirements.
• Proficiency in cash management systems, banking platforms, and mortgage servicing software (e.g., MSP, Black Knight, or similar).
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong organizational and time-management skills with the ability to meet deadlines in a fast-paced environment.
• Proficient in Microsoft Excel and other Office applications; experience with SQL or data analysis tools is a plus.
• Ability to collaborate effectively with cross-functional teams and communicate complex information clearly.
• Strong knowledge of MS Windows, MS Teams, PC spreadsheets and PC word processing. Strong familiarity with networked computer systems and mainframe
• Regular and punctual attendance in Kirkland office (remote work options available temporarily)

Hybrid Work Expectations  

Tandem Servicing offers a hybrid work environment for some positions, which means employees perform their duties remotely or in person and will be expected to check email, phone, and text messages throughout the day and respond in a timely fashion consistent with a normal company workday. Tandem Servicing’s expectations for hybrid work performance boils down to our mission statement: Real and Lasting Mutual Success.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Kirkland, WA 98034 (Required)

Ability to Relocate:

• Kirkland, WA 98034: Relocate before starting work (Required)

Work Location: Hybrid remote in Kirkland, WA 98034

Salary : $60,000 - $70,000